Hr Survey Essay

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HR Service Survey 2010 UBCC and Executive Presentation SEPTEMBER 2010 Why? HR conducted its last service survey in 2005. The findings resulted in various improvements. It was time to revisit satisfaction and utilization of services. The information collected from the survey helps HR: • Improve satisfaction by identifying current strengths and needed improvements in the programs, plans, and services relevant to managers. • Improve management understanding and effectiveness of targeted current programs, plans and services. Overview Presentation - September 2010 – Last Updated 9/16/2010 2 BACKGROUND Objectives: Identify service strengths and areas for improvement Last HR Service Survey: 2005 Survey Focus: Faculty & staff with management responsibilities Total Distribution: 476 management employees (faculty & staff) Response: 143 – 30% Response Rate When: Spring 2010 Overview Presentation - September 2010 Overall HR Results by Unit All Satisfaction Survey Items Aggregated into Composite by Unit Mean (Scale 1-5) PRES PROVOST EVP Benefits Compensation Staffing Employee Relations Workplace Learning & Performance 3.48 3.35 3.45 3.56 3.91 2.93 2.80 3.54 3.21 3.14 3.56 3.20 3.21 3.29 3.83 3.96 3.76 3.81 4.08 4.11 Satisfaction levels vary by executive area with the highest scores reported by the EVP area and the lowest scores reported in the President’s area. Scale = 1-5, with 5 being very satisfied Overview Presentation – September 2010 Overall Positive Trend Since 2005 in Many Areas HR SERVICE SURVEY 2010 • • • • • • • Customer Service Benefits Info on HR Website Clarity of Leave Policies Position Evaluation Process Annual Salary Planning Clarity of Comp Policies Time to Fill New Positions OIPR STAFF SATISFACTION SURVEY (2009) • Professional Development Opportunities • Staff Development •

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