Hr Planning Essay

2842 Words12 Pages
I. Introduction 1. Company description * Company name: SUNRISE * Company description: Sunrise, a travel company, will provide the tourists, especially foreigners, plenty of packages of services that will introduce beautiful and famous historical places in Vietnam. With the home stay form, tourists can experience for themselves and enjoy the excitement. * Mission: We create experiences and exciting memories. * Vision: To build the strong travel brand in Vietnam * Value: Teamwork with honesty and continuous improvement Services at Sunrise: * Booking the tickets for the customers * Set up the tour guides who understand the areas that customers will travel * Set up the places that customers stay (native’s houses) * Set up the outdoor activities with native people 2. Identify job titles Sunrise will recruit the employees at three positions: 1. Marketing Officers 2. Customer relationship Officers 3. Tour guides II. Job analysis: 1. Customer Relationship Officer Title: Customer Relationship Officer Department: Customer Relationship Department Job location: Ho Chi Minh City Position type: Full-time | Organization: Sunrise Travel AgencySalary range: 4 million to 10 million per month Number of vacancies: 5 | Job description Summary Customer relationship officer works to ensure that the needs of customers are being satisfied by providing the best customer service, and maintain the relationship between customers and the travel agency. In addition, they also need to create a friendly environment for customers. * Providing help and advice to customers using the organization’s service (booking tours, consulting tours and quoted price) * Building and expanding the customer system by recognizing potential customer relation cases, keeping records and creating the customer relationship with them

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