Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Explain how effective communication affects all aspects of working in adult social care settings. A. Effective communication affects all aspects of working in adult social care settings as it builds up team work and creates
Task A) Ai Identify four different reasons why people communicate 1. People communicate in order to establish relationships with others. To share opinions and views, To be understood and try to understand others. Also to share emotions and ideas and to give encouragement. 2.
This can be overcome by speaking to them in a plain and simple speech and a calm and collected tone and using non verbal communication methods. 3.2 Identify barriers to effective communication. Barriers to effective communication could be: - Not understanding or being aware of a persons needs, wishes , beliefs and culture. Such as not understanding/misunderstanding an individuals words such as their slang words – that’s ‘sick’, understanding that it means something bad but due to their culture it means really good. - Not ensuring communication aids, such as hearing aids, are available, switched on or working.
Visual impairments can also be difficult in these situations and may affect a person’s ability to read body language, facial expressions and see gestures. Persons who have dual sensory loss will find it extremely difficult and be frustrated during day to day tasks. It can lead to loss of interests in activities and in some case may cause a person to have little or no contact with the world around them. It can have serious effects if a person misinterprets what they are being spoken to about by their family, friends and possibly medical professionals. Persons with hearing impairments would need to focus on reading lips and body language to uphold conversations just as people with visual impairments would rely on their hearing to be able to function effectively within society.
To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Outcome 1 Understand why communication is important in adult social care settings. The learner can. 1.1 identify different reasons why people communicate. Most human beings are sociable creatures, who like to communicate we also communicate for specific reasons such as fear, love, pain, anger, joy, to express knowledge or to give a warning of risk or danger. 1.2 Explain how effective communication affects all aspects of working in adult social care settings.
People come from different cultures therefore in some cultures one thing could mean a different things from the other,so this could end in missunderstanding and missing information. Sensory barriers is onother issue for people who cannot hear or see,they cannot receive information or pass over if they have impairment to one or both senses. Environment is an issue for those who have disabilities,let say a service user in a wheel chair cannot erach to make eye contact with the receptionist,for communicating could be affected,or might be a dimly lit room and someone who cant see might have difficulties to read or see propely. Using slangs is also not a good thing to do,and people might interpret different. To use a technical language could be scary for the service user as he doesn't understand the terms and start worrying about what is going to happen is case you might, let say ,wanna take the service user to hospital to give blood to make sure on his health.
Explain how own role and practice can impact on communication with an individual who has specific communication needs. Depending on the individuals specific communication needs, it is vital to manage the way you communicate, be it through sign language, verbal or by other means, to suit each and every individual. Some individuals rely on lip reading to be able to understand what someone is trying to communicate to them, to that you would face towards them making sure you speak clearly, this way it is easier for this individual to understand you. The same applies with all forms of communicating, if using sign language, make sure all hand motions are visable, if someone is hard of hearing, be sure to speak in a clear tone and at a volume that they will be able to hear. If you try to communicate incorrectly with a person with very specific ways of communicating, then it is possible to cause the individual distress, cause aggressive behaviour due to anxieties, give
Behaviour, body language, facial expressions and eye contact. Touch and physical/non-physical gestures. 3)3.1 Barriers in communication may include – a lack of privacy and dignity not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture or using an unfamiliar language and the use of slang words/phrases an uncomfortable environment – lighting, temperature and noise level 3.2 Ways to reduce barriers in communication may include – ensuring the environment is private/discreet, quiet and comfortable understanding or being aware of an individual’s needs, wishes, beliefs, values and culture speaking slowly and clearly and avoid the use of slang words/phrases verbally and in writing supporting the individual to communicate their needs and showing you care, are listening and interested 3.3 Ways to check that communication has been understood may include – observing the person you are communicating with by reading facial expressions and body language engaging with the individual by asking questions consulting