Therefore, we must reassess our customer service program and adjust to the ever increasing needs of our customers. Starting with how we fulfill their online buying habits to adjusting our customer service in our stores. Every manager should go through a customer service training program that would teach them how to interact with the customers. In these training programs each manager would learn when to acknowledge a customer, how to approach the customer, and how to close the sale. When the managers have completed the training programs, they in turn would go to their stores and train their staff.
NVQ Diploma Unit 10 Causes and Spread of Infection Introduction Health care associated infection (HCAI) affects over 33,000 patients every year. This competency document has been developed to help you develop best practice in infection prevention and control whether you are a new member of staff to the organisation having completed induction training, or an established employee wishing to consolidate or update their skills and knowledge. The work based programme is designed to enable you to identify your own learning needs within the context of your workplace roles and personal development plan (PDP). If you wish to use the programme to help you develop your competencies in HCAI then you should inform your line manager to ensure they are aware of your interest. You may also wish to liaise with your link practitioner in infection prevention and control to help and support you as you work through this programme.
Unit 4222-202 - Introduction to personal development in Health and Social Care (SHC 22) Outcome 1 Understand why communication is important in the work setting 1.1 Describe the duties and responsibilities of own role: * I have worked with my current employer for 3 to 4 months and in my previous employment I worked for a year as a Carer. I mainly work inside the clients' homes and on social calls I escort them to supermarkets for shopping, Parks for leisure activities and gyms for physiotherapy sessions. * Personal care, making sure communication is involved so that dignity and choice is not neglected but also promoting hygiene in the best interest of the client. * Meal Preparation, communication is involved by giving them choice of meals, drinks and if they are not willing to eat, finding out why and giving them advice or suggestions to resolve the problem. * Medication, communication and having the trust of our clients is handy when administering and prompting medication, as some clients can be reluctant to take tablets if they believe them to be doing harm to them or just don't want to take them, good communication and trust can reassure the clients that the tablets are to help your conditions and will help them to stay healthy and well.
Bringing together education and healing was a life-changing experience that made me realize that nursing is my true calling. Traditionally, nurses were viewed as caregivers. In today’s world, image of nursing profession changes as nurses play many other roles such as patient’s advocates, educators, managers, team members, facilitators, and experts. (Zerwekh, 2006). As I read the entries from my reflective journal, I could see how my focus shifted from assisting patient with his basic needs at the beginning of the nursing school to more comprehensive nursing care today.
All students must attend class on all speech days. Bring feedback forms to class so that you can provide comments to your classmates. Begin this assignment by thoroughly completing the Communication Strategy Worksheet. Craft an interesting, five-minute presentation informing the class about one facet of effective business behavior. Your presentation should include appropriate and effective visual aids.
Improves your basic judgement and professionally enables you to apply skills to the personal development cycle. How reflective practice contributes to improving the quality of service provision? Contributes to improving the quality of service provision as the care worker constantly revises the policies and procedures and new standards that are being constantly set. Being up to date on the relevant new policies and procedures help the care workers to do their job and maintain of what is expected from them. How standards can be used to help care worker reflect on their practice?
NVQ Level V: Management Unit 2: Promote Professional Development A wide variety of people are involve particularly in health related professions are engage into professional development. This includes the nurses, senior carers and carers as well as the others who have contribution in the overall aspects of the clients in the residential home. Professional development refers to skills and knowledge attained for both personal development and career advancement. In this way, the company will be updated of the latest points to ponder. Everyone should be aware of the changes that the government is expecting the homes to assure the quality care they are providing.
I need the right platform and I think this company is one of the best. It will definitely help me to enhance and polish my skills. —Guest Utkarsh Willing to Learn I am looking for an opportunity in this field, to excel in this field and to contribute to the growth of organization.To be able to enhance my knowledge, and to develop my skills and personality. —Guest jernan Willing to Learn and Perform I am able to work co-operatively with others in order to achieve a common goal. I always aim at delivering quality work within timelines and I believe in adding value to the organisation and I take full accountability for my deriverables.
Reflective practice is essential to personal development and the goals and targets put in place at performance reviews can help to focus you and give you a renewed sense of ability to succeed and achieve. If needs have been identified then additional training can be arranged to help you become more effective in your role and improve your confidence. When considering reflective practice you need to be open to ideas and criticisms of others. Your should reflect on your own work and the work of others around you. You need to be constantly thinking of ways to develop and improve your practice and be able to
Unit 2 – Promote Professional development 1.1 Explain the importance of continually improving knowledge and practice Continually improving knowledge and practice is an essential component in continuing organisational success. Professional development enables organisations to change to meet the current demands of the services they provide. Professional development is ongoing throughout professional careers to enhance their skills and knowledge. It is important for me as a professional to continually improve my knowledge so I can continue to work within the guidelines of the policies and procedures set within the organisation I work in along with following the current legislation and the standards within my work setting. When having undertaken training it is important to feedback this knowledge to my colleagues to provide up to date accurate information in order for them to full fill their roles, this is shared during weekly team meetings when time has been allocated for this purpose.