By using proper telephone etiquette it will aid you with leaving callers with a favorable impression of you, and the company in general. When answering the phone, you become the face of the company. How you handle the call from start to finish will leave a neutral, good or bad taste in the customer's mouth. If the call leaves a bad taste in the customer's mouth, you may lose his business. For this reason, it is best to make sure each call received is handled with excellence.
Cost Club needs to implement a Business Code of Ethics, which can be reviewed with all employees at various Cost Club locations. By implementing this Code of Ethics, Cost Club will be able to introduce the legal principles of employment as well as the moral issues that tend to arise in employment. These ethical behaviors are pivotal to the overall success of Cost Club. The stakeholders of Cost Club can take guidance from the company Business Code of Conduct. When an ethical situation occurs, the Business Code of Conduct will become an important tool of Cost Club employee in dealing with workplace dilemmas.
It encourages the individual to do as much for themselves as possible, it makes the most of the person’s strengths. It highlights the importance of communication, as carer’s we must communicate as much as possible, explaining what we are doing. It encourages us to share our day with the person. Person centred care planning helps the service user with
UNIT 513 POSITIVE OUTCOMES FOR INDIVIDUALS Dear shell i have thrown this together quickly so it may not be too good but hopefully will be ebough xxxx 1. As a manager it is vital that i support my staff team to achieve and demonstrate desirable outcomes with and for the people they support in whatever capacity.By outcomes I mean the specification of the differences that are intended to result from a given activity. 2. Approaches to outciome based practise should be open and transparent, it should involve all of the people supporting the person and the person should be in the centre of it all. Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support.
A needs assessment should be up to date and inform on the needs of the individual service user. It should also inform on any barriers of communication. Support/Care workers should always in accordance with policies and procedures read this and all other relevant information including
What is meant by an integrative project management process and why is this so important? What are the pitfalls if such an approach is not taken? An integrative project management process is meant to coordinate a project plan’s development, execution and to control changes (Marchewka, 2012). It is the combination of all the process and activities involved in identifying, describing, merging, fitting together and coordinating the many processes in project management. This is important because it helps the project to be completed successfully by making sure all the processes are integrated and so that performance is maximized throughout the entire cycle of the project.
The company should consult Anne Shousha, its legal counsel, regarding consumer privacy laws, antitrust laws, and laws governing the collection of consumer information. The company should draw up a contract for customers to agree to upon entering into the loyalty program. The company should also ensure the proper security measures are in place to protect customer data. Political Kudler must adequately train management and make sure to meet with managers from each facility to make sure that they understand the changes that are taking place. The company will have to forge alliances with partners to participate in the loyalty program which will affect the sales department as well as upper management.
This empowers management to take as much corrective action as is needed. This empowerment is essential to our ability to increase productivity and
Unit 2: Promote Professional Development 1. 1.Understand the principles of professional development. 1.1 Explain the importance of continually improving knowledge and practice. To ensure that high standards of care are kept continuously as circumstances and environment changes, everyone must continuously be aware of how they can be changed and developed to improve. Continually improving knowledge and practice benefits both resident and the carer.
We are all accountable for our own actions and never be afraid to ask for help, extra training and support. The senior carer the team leader should be the first point of contact and if they can not help they will take it too the manager. Who would refer to standards, policies and procedures new risk assessments would be carried out if needed and communicate with others to get the dilemma sorted out. Outcome