1.1 Identify the different reasons people communicate People communicate for different reasons, to show their feelings, to build relationships, to express needs and emotions, pain, opinions alsocould be for reassurance. The communication could be formal, or informal. It is important within a care environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
II. Our Mission Statement Rachael Consulting’s mission is to assist our clients in Management Consulting Services. Our programs and all of our staff here at Rachael Consulting are focused on helping you and your organization while maximizing performance. Our organization constantly strives to fulfill the needs and obligations of our clients. Rachael Consulting treats its clients as well as its employees with the utmost respect.
If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
A needs assessment should be up to date and inform on the needs of the individual service user. It should also inform on any barriers of communication. Support/Care workers should always in accordance with policies and procedures read this and all other relevant information including
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, mental health issues to name a few, it is essential my communication is clear and not lengthy. Effective communication is what enables all the different departments to work well within the organisation including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals. It is also essential that whatever the form of communication,
Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns There are some situations when confidentiality needs to be breached to report information to a higher authority. The disclosure of private and personal information should only take place when: ▶ withholding the information is likely to threaten the safety and wellbeing of others ▶ a crime has been, or is likely to be committed. It is my responsibility to check the policy and procedure at my place of work about disclosure of confidential information, in order to be clear about how to act and who to contact should the need arise. Speak to a senior person within or outside of my work setting who is able to act on the information appropriately. It is a mistake to think this is only a matter for senior
I feel that a supervision should be supportive and encouraging. It is a chance for the member of staff to air their views and any concerns that they have. I would build a rappor with all staff in order to establish boundaries and good working relationships. Carify a clear set of expectations which each member of staff. I make sure that policies and procedures are available for everyone.
Learning Outcome1 – Be able to address the range of communication requirements in own role. Explain how you review the range of groups and individuals whose communication needs must be addressed in my own job role Verbally I ensure communication needs and support is available to all this enables everyone to be able to express themselves effectively. It is important for me, in my managerial role to be aware of everyone preferred method of communication and to respect and understand the different needs of everyone that I come into contact with By ensuring with have in place all the necessary aids to ensure everyone can communicate in their preferred method of communication at all times means we have respected everyone rights to communicate in the method of their choice Everyone Has a rights to use their chosen method of communication or language as stated in the humans rights act The Human Rights Act 1998 States all everyone has the right to freedom of expression. For example If I was deny or refuse anyone the right to exercise and express their chosen method of communication then I would be in breach of their Human rights Our organisation come into contact with people whose communication needs differ widely so we need to be able to meet the need off all, for example: learning disabilities, dementia, Hearing loss, etc. Below are examples of the types of communication needs I may encounter : Mental health problems Understanding mental health problems how it can affect how an individual relates to his or her environment due to changes within the brain caused by injury, infection, age or substance abuse.
The Code of Professional Practice (2008) covers the activities of all trainers. In order to adhere to the code it is important to maintain professional integrity at all times. Every learner should be treated with respect and reasonable care. The code also set out standards for professional practice, criminal offence disclosure and responsibility towards learners. Under the Equality Act (2010) all members of staff has the right to relevant and appropriate personal development.
This procedure is designed to help encourage all employees to achieve and maintain standards and conduct, attendance and job performance. The company rules and this procedure apply to all employees. The aim is to ensure consistent and fair treatment For all. Unfortunately, instances arise where performance or behavior fall short of the acceptable standard and some form of disciplinary action is necessary. This procedure provides a format, which all employees should know, to allow for any disciplinary decision and actions to be carried out speedily, fairly and openly.