Aiii Explain two ways of helping other practitioners to understand the importance of handling information securely. Explain the potential consequences of handling personal information securely and to follow the legislation and codes of practice. They summarise the main points of legal requirement for handling information; •Data Protection Act 1998 •Freedom of information Act 2000. Aiv Explain two ways of helping other practitioners to understand the different systems used to record information in adult social care settings. By explaining the importance of keeping confidential information such as daily recordings or daily activities in a secure place and not to pass on any information to anyone outside of the individual’s direct team.
1.2 The care contributes of safeguarding or protection of the people in my care is to protect them from sexual, physical or emotional harm by main ting a safe environment where they feel safe and able to talk to myself or staff about anything they feel is not right or concerns them or their families have about the care being proved. There is paper work in place to stop such thing as behaviour charts and working in pairs to be able to observer each in work. This helps to ensure against risk of allegation of misconduct or abuse. And to make sure that we preserve the respect and dignity of all that I care for by treating them the way I would like to be treated. Know how to address conflicts or dilemmas that may arise between an individual’s right and the duty of care.
It is really important for our service users to exercise their rights as human beings. Staff should also respond appropriately to any complaint they receive from service users or their families. If an informal complaint is made this should be discussed in a private room and this may in itself stop it becoming a formal issue. The staff member receiving the complaint should listen carefully; taking everything into consideration that is said to them and let the service user know what will then happen once they have made their formal complaint. If complaints are not responded to by staff appropriately then the service and the service provider will not improve.
Maintain client information confidentiality. Employee or service provider is committed to make any necessary adjustments for staff or client with disabilities. Code of practice, staff training and education. Recognizing and promoting people’s rights and improve the accountability of decision makers. If the client would chose to talk with me during the massage about private things, I would support him and ensure that the conversation is confidential.
The wrong person could receive the information and put the adult and child’s safety at risk. • Every matter relating to safe guarding is confidential. • The staffs at the work settings need to know that they have professional responsibility to share information with other agencies in order to safe guard children. • The head of the centre or the designated member of staff will disclose any information about child to other member of staff on a need to know basis only. • All the staff at the work setting aim to ensure that all the parents and carers can share their information with confidence that will be used to enhance the welfare of their children • Development records ( observation, planning ,photographs,….)
Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Observing this principle means keeping information given by or about the individual secure from others. It applies to all forms of information, whether written, recorded or other forms where the individual can be indentified. Within our treatment we may come across relatives, partners or well meaning friends, who want to know what we have said to the client, and may be persistent in the issue. We may have to talk to our supervisor about the ways we are working with a certain client. And in addition the client may tell us themselves, information which we may deem risky to the clients or others lives.
301 Cert 1.1) People communicate for different reasons, to portray their feelings, emotions, pain, opinions. The communication could be professional or personal. It is important within a social work environment that information is recorded in a care plan as it may be called upon for legal reasons. All communications are confidential and on a “need to know” basis. Communication between colleagues is essential as this ensures a continuity of care for the residents; also staff is aware of the currents needs, help and support the residents within the home.