Cost Club needs to implement a Business Code of Ethics, which can be reviewed with all employees at various Cost Club locations. By implementing this Code of Ethics, Cost Club will be able to introduce the legal principles of employment as well as the moral issues that tend to arise in employment. These ethical behaviors are pivotal to the overall success of Cost Club. The stakeholders of Cost Club can take guidance from the company Business Code of Conduct. When an ethical situation occurs, the Business Code of Conduct will become an important tool of Cost Club employee in dealing with workplace dilemmas.
The personal values of the manager will affect his or her decisions and leadership style. Using a tool like the Williams Institute Ethics Awareness Inventory Assessment will give the manager an idea of his or her ethical profile and allow then to see if they match the ethics of the company. Using the profile the manager can better serve the company by applying his or her values in an area that may need their
Ethical standards are the code of conduct required by the organization for workers to follow. The relationship between organizational culture and ethics is that the organizational culture guides workers when faced with ethical problems. If the organization culture counters what they are required to do ethically, workers may put the organization in jeopardy by not act ethically. When a worker is faced with a decision that others within the organization think as appropriate, though it is unethical, the worker may follow what is acceptable as per the culture. It is the relationship between organizational culture and ethics that can get businesses into significant trouble in the long term.
D1). Evaluate the impact of the business’s ethical behaviour on its stakeholders and the business, what impact would they have on your business? Support with evidence of research. Ethnical organisations like Body shop have a code of conduct that they follow and applies mainly to their employees and suppliers. For example it states for the suppliers that “Employment is freely chosen”, “Working conditions are safe and hygienic” These principles are intended to guide your decision-making and workplace behaviour.
Learning Outcome 1: Understand the organisation’s ethical and value-based approach to leadership 1.1) Evaluate the impact of the organisation’s culture and values on leadership Types of organisational culture Culture refers to the type of values that the organisation has. It is concerned with what is seen to be important. The organisational culture influences the way people behave towards one another and it also affects the management style of the organisation, i.e. whether people believe they can participate and influence situations inside the organisation, and the approach adopted to both customers and suppliers. Within different areas of an organisation we may find that different cultures operate.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
The team essentially becomes the boss, with oversight from the company’s managers whom act as a liaison in fostering communication and structure for the goals to be accomplished. The teams will have a sense of shared governance and accountability for the goal attainment. Key components of contributing to a successful launch of the newly created structure include, but are not limited to; a clear vision from the COO on what the direction, and plan of action will be, implementation of strong communication of the plan with the managers and employee’s, and a system of checks and balances to allow for adjustments to be made to accomplish the goals of the
Policies and standards are integral to maintaining information systems security. Polices define the law and standards describes how to implement the policies. The policy should include the mission and objectives of the business as well as ensure the goals are met safely and securely. An effective information security policy defines the objectives of the business and outlines the strategy to achieve its goal. These policies and standards should inform employees, senior management to entry level, their required responsibilities for protecting the information system of the organization.
A potential new employee must have the skills and qualities which match the job requirements. It is in Tesco’s interests to recruit employees who will portray a professional image and communicate effectively with colleagues and customers in order to reflect a positive image of the company. The skills and qualities a potential candidate possesses, has an effect on their capability of gaining and maintaining employment. A CV is a document in which a jobseeker uses to advertise their skills and qualities which may appeal to a potential employer. In addition to skills and qualities employers take into consideration a person appearance and image.
Using what you've learned from the interview and your research, analyze the customer service environment at this company. How can customer service be improved? What are your recommendations to this company based on what you've learned? One of the major characteristics of a retailing business is direct contact with the ultimate consumers. There are so many factors that make retailing business a success.