However there are changes that would have a small affect on the business. There are two areas that a business should look at when change happens. Impact on working methods and impact on the products and services offered and is the first thing that a business should look at to improve the quality. We have to review the impact on working methods. This could be ensuring that all staff is using best practice and everyone is working in the same way.
Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
They also expect a professional level of service. Choose a product that might be sold to customers. Conduct some research to establish what customer expectations are in terms of quality, time and cost specifications. How would you market the product to the customer taking these expectations into account? Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications.
Business Strategies Finding a Niche and fill it: A manufacturing company is an operation that produces product to meet customer demand. A successful manufacturing company feels a niche by choosing to make products that they can offer for a better price than its competitors or items that provide a superior experience for the customer. Build Competent Staff: A successful manufacturing company must have a trained and competent staff that understands the fundamentals of manufacturing in general as well as the particulars of manufacturing the particular company`s products. Your staff must understand how to prioritize manufacturing tasks by understanding which orders are most urgent, and which processes must be completed before others can begin. Staff members must be able to troubleshoot equipment, keep materials in stock and deal with idiosyncrasies such as the quirks of different machines and materials.
Unit 1 - Marketing: A01 Task 1 - Marketing objectives Marketing objectives are important to all business in order to be successful. Business must know what the consumers need and they must ensure that the goods and services support the customer's needs. To attract customers to the business, quality products must be created and customers must be satisfied with the result. Marketing also if marketing is carried out successfully it will increase the profit of the business and make them more likely to become successful. There are marketing objectives in businesses that must be fulfilled in order to be successful: Discovering the needs of consumers to make sure that a quality product is produced means that the business must first find out what
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
It is vital for Kudler to continue reviewing and improving its information system to ensure its appropriateness to the changing characteristics and needs of its customers. More focus should be placed on forecasting techniques to ensure that there would be a match between what the company offers and what the customers need. The best decision may be to use a combination of methods to forecast sales rather than just one (Payne, 2012). Once the manager accepts the process, they must see to it that it is logical, it fits the needs of the organization, and it can adapt to changes in the environment. Threats and
The needs of the stakeholders involved were considered to ensure BJB is meeting their expectations for quality. Analyzing an understanding the importance of the product and company needs was discussed with regard to obtaining quality parts at sustainable prices. Selecting the Feigenbaum quality theory as a reasonable guide for the quality management proposal will be useful in improving BJB’s product achievement. Lastly, understanding the roles that leadership plays in the implementation of each variable is crucial to the product and the company’s
Another difference in service marketing is marketing the quality of your service. When it comes to product marketing for quality, the quality is shown within the product itself. Where as service marketing quality can't really be shown. That's why building a relationship is key for service
1.2 Explain why it is important to work in a way that embeds person centred values The values that underpin our work have an impact on our day to day work. By taking into account the person-centred values while providing support like bathing, dressing, personal hygiene, shopping and general domestic tasks will be done better by providing a service that suit’s the service users not us or the system. It is vital for us to work using methods to establish the needs and wishes of the individual. This will also mean that individuals will feel empowered and in control of their lives, be more confident about making decisions will feel valued and respected. 1.3 Explain why risk-taking can be part of a person centred approach Person centred planning puts individuals at the centre of everything, it looks at what people can do and identify what they would like to achieve.