TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Business Strategy HA Corp. relies mainly on its wide knowledge of house hold appliances and the needs of its customer base. The company aims at supplying shops in every residential area. This way the company will make high sales and will also satisfy the client’s needs. The company has recently opened their distribution to residential customers. Home delivery and servicing enhances customer satisfaction and increases the chances of word of mouth advertising.
University of Phoenix Business Systems BSA 310 Joseph Rezendes September 06, 2010 Information System for Kudler Kudler Fine Foods provides imported and domestic foodstuffs to the San Diego metropolitan area. The company relies on its information system to help them grow and stay competitive in an ever-growing market. The company uses the information system to track every aspect of the business. The information system that this company uses is Microsoft Access™ for creating and capturing data that is stored in their database. The database is broken down into nine different categories.
Manage Risk BSBRSK501B Skye Miller Assessment Task 1, 2 & 3 Table of Contents Type chapter title (level 1)1 Type chapter title (level 2)2 Type chapter title (level 3)3 Type chapter title (level 1)4 Type chapter title (level 2)5 Type chapter title (level 3)6 MacVille Pty Ltd Have successfully developed a chain of cafes in the CBD of Brisbane and CBD of Sydney, with the decision of expansion with the purchase of existing Hurley’s café in Toowoomba. Macville’s strong focus on providing superior customer service in a safe café style environment, Hurley’s will need to undergo re-branding and re-establish of current operations within the café. In my current role of Risk manager/ Assessor I have conducted the following report/ assessment to be taken into consideration and be addressed.
PROJECT ASSESSMENT BSBWHS501A ENSURE A SAFE WORKPLACE Assessment 1 SUBMITTED BY VIGNESH JAYACHANDRAN SYNOPSIS Company Description WHS management systems Policies and procedures The Legislation Plan review Company Description Australian Hardware Limited is a corporation which offers extensive products of hardware products, which is currently operating in 138 stores and HQ at Sydney. Mission Statement Within five years, Australian hardware will lead the hardware and home improvement market in Australia. Development & Status Three target markets 1. Home improvers 2. DYIs 3. tradepersons Future Plans Increase sales and profit Maintain or increase market share Control direct and indirect operational costs Maintain
Develop a positioning statement which should include, at a minimum, a benefit, user, competitive, or innovative statement about your product. Provide a rationale for your time frame for execution of your positioning statement. 5. Examine the relevant marketing science of customer behavior for your product. 6.
They are working to raise the bar in the future years as well. The CEO states that they find that they have enormous opportunity to continue their successful global store growth. Long-term they believe that they can grow 5,150 stores. That number represents about 60% more stores than our 2013 year-end total. TJX also has plans to expand their store T.K Maxx store in Australia in the year 2015.
Kudler Fine Foods Marketing MKT/421 November 5, 2012 Kudler Fine Foods Marketing Kudler Fine Foods, an upscale specialty food store, has a clear, concise marketing vision for the upcoming year. The marketing overview found on the company’s intranet site states: Kudler Fine Foods has experienced significant growth and is now focused on expanding the services, improving the efficiency of its operations and increasing the consumer purchase cycle as a means to increasing the loyalty and profitability of its consumers (Kerin, Hartley, & Rudelius, 2011). To achieve these objectives marketing research and strategic planning is needed. According to the text, Marketing, marketing research is defined as the process of defining a marketing
Lowe’s Business Analysis Cherie Cain, MGT/521 Management March 31, 2012 Lowe’s Mission Statement Customer service and community service are core commitments at Lowes-and they have been for more than 60 years. Being a good neighbor means being committed to improving the places their employees and customers call home. We see that as an investment in their future. We’ve grown that investment as Lowe’s has grown from a small-town hardware store in North Wilkesboro, N.C., to the second largest home improvement retailer in the world. http://responsibility.lowes.com/community/our-programs/our-mission/ Lowe’s offers a complete line of products and services for all home and commercial remodeling projects.
Lowes Foods superior customer service, rewards programs, Lowes Foods to Go program, and deli selections are unique in the grocery industry. By opening new locations in a new marketing region, Lowes Foods will increase their sales and therefore profits. A distribution center would be build to support a network of 5 to 10 stores throughout western Detroit and Ann Arbor areas. With the new locations, the goal would be to increase revenues and net income by 10% within 5 years. These efforts in customer and community service help Lowes Foods to increase their sales and therefore profits.