E-business: Hilton Hotels Corp. University of Phoenix EBUS 400 November 25, 2006 General Summary Introduction Hilton Hotels Corporation is recognized around the world. As a preeminent lodging hospitality company, offering guests and customers the finest accommodations, services, amenities and value for business or leisure, Hilton offers the amenities and quality its name has inspired since 1919. Hilton owns such unique and well known locations such as the Waldorf: Astoria in New York, The Hilton Hawaiian Village® on Waikiki Beach, Chicago's Palmer House Hilton and the Hilton San Francisco on Union Square. The company is a prominent franchisor of hotels. The company will have opened approximately 430 hotels and 63,000 rooms in 2000-01.
Ritz-Carlton The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award, the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting cus- tomer expectations and making sure that each hotel is free of any deficiency. In the hotel industry, quality can be hard to quantify. Guests do not purchase a product when they stay at the Ritz: They buy an expe- rience.
2.2: Rosewood culture The firm, soon or later became known for the unique character that gave to the resorts. The hotels the company managed, had their own personality and with a small ultra – luxury residential style made them distinguished from the other chain – like luxury competitors. Thus, the property value was enhanced in Rosewood’s hotels and started competing with other groups of luxury hotels like the corporate branded ‘’Ritz-Carlton’’ and individually branded unique hotels like ‘’Auberge’’. 3. Development 3.1: Strategic Option No.1- Individual Branding The first option Rosewood Hotels & Resorts had, was to remain as individual brand.
Reservations are the first initial contact a guest has when requiring information on the hotel or making a room reservation. Having an employee on the other end of the phone that is very informational and has the ability to make the reservation is a profit to the hotel. * How might the front office in a small-or medium-sized hotel differ from the front office in a large-size hotel? The front office in a small or medium sized hotel will deviate from the front office in a larger scaled hotel. Obviously the staff
This Hotel has 674 luxury hotel rooms and suites with views of the Dubai skyline and residential apartments, at the time it made it the largest hotel in Dubai. What They Do & Where They Do It The Grand Hyatt Dubai Hotels and its chain is widely recognize by its hospitality. Grand Hyatt was awarded on the year 2010 for being one of the Top Hotel Brands for travel and leisure and GT Tested Awards 2009 for the “Top 10 Best International Hotel Chain.” Its operating system in the hotel has great affects to the people. People rate and spread the goods of the Grand Hyatt Dubai, which lead more people to putting the hotel as their number one choice. Why They Do It Well From the beginning, The Grand Hyatt does well on its operating the system, the way they handle the hotel in and out.
The Burj Al Arab hotel enjoys outstanding guest attention, the sumptuously appointed duplex suites with private business facilities and the latest in technology. It has its own submarine is reputed to have the world's fastest lifts, traveling at an eye-popping seven meters per second. Moreover, The Burj Al Arab hotel provides many features and facilities that can make guests make it as their “one stop destination” such as reception desks on every floor, rain showers and Jacuzzis in every suite, dining under the sea and stars, Sinbads' kid club and others. It makes sense that the Burj Al Arab hotel is suitable for all age and culture guests to visit. Organisation Introduction History In 1993, the resort
Together, our purpose and core values form the foundation of who we are and what we do (About Us: Our Company, 2015) One weakness of the La Quinta Inn and Suites is it limitations in the international market. Currently there are no corporate or a franchise in foreign countries because of this it limits our reservation potential. The brand name is not known in foreign countries therefore international guests are skeptical of our brand. La Quinta corporate can limit this weakness by advertising in international countries. At least if there is a brand presence without there actually being a physical property can help foreigners know who La Quinta is what they stand for in the lodging industry.
Fancy relishing the lifestyles of the kings of yore? The Palace on Wheels is what you are looking for. It takes you through a splendid and enchanting royal journey through the long-gone era of the Maharajas of Rajasthan. It is an eight day travel through the whole of Rajasthan filled with great amounts of splendour and opulence. Palace on wheels is beautified and decked with luxurious services for its guest giving them a complete magisterial feel throughout the otherworldly exploration of the state of Rajasthan.
There was one single brand called the Taj group of hotels and the company was organized into strategic business units of Luxury, Business, Leisure and International hotels, all driven by the one CEO. The initiatives defined in the corporate scorecard were a focused set of TQM processes that, were designed to dazzle and delight the customer with the highest quality of hotel services and standards. The first break through was when the scorecards were cascaded to every hotel unit (without automation). The GMs owned the objectives and defined their own set of actions, hotel by hotel, unit by unit. Each operational head put a series of processes that were measurable and were aligned to the Vision.
He got some help from an invention that revolutionized transport: the railroad. Using railways, Cook sent hoards of tourists off on adventures. The tour operator could book entire trains and hotels, meaning he could make his offers at unbeatable prices. This Cook advertisement appeared in 1904 "Cook was not, in fact, the inventor of package tourism, but he was its