Hotel Essay

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ACKNOWLEDGEMENT This research bears on imprint of many people from the field of academia to industry. I wish to express my sincere gratitude to Prof. Tridib Sengupta ( HOD Management, St. Xavier’s College, Autonomous) for providing me an opportunity to do my research on a leading five star deluxe hotel in the city. It was a grand experience for me to work under his guidance and would like to extend my appreciation to him for his incessant indorse. My special thanks to Mr.Shiraj Shikhar (Director of sales, The Oberoi Grand), Mr.Rahul Nair (Asst. Manager, Sales, The Oberoi Grand) and all other executives of the hotel for their co-operation and patronage. Objective of the study The study aims to analyse the performance of the Indian hotel industry with regard to tourism trends, hotel supply, performances of major cities (metropolitan), major hotel brands in the country- their contribution to the existing and proposed room supply. The study also circumspect the future trends in the hotel industry. Furthermore its objective lies in finding the sales trend, of a leading hotel in the five star deluxe segment, in the city of Kolkata. It aims to find the variance between the forecasted and actual room sales of the said hotel. It seeks to evaluate the performance of the hotel with its competitors based on the parameters of occupancy, ARR and RevPAR. Taking customer feedbacks and interpreting the same to appraise the hotel’s performance is an integral part of the study objective. EXECUTIVE SUMMARY CHAPTER I- THEORETICAL FRAMEWORK The project report specifically addresses the key areas in the Indian hospitality industry which are as follows, * Industry backdrop * Tourism trends in India * Industry performance according to star category * Industry performance according to major cities ( Chennai, Delhi-NCR, Kolkata and Mumbai) * Hotel

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