Hospo Essay

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TOURISM, HOSPITALITY AND EVENTS (SIT07) Hospitality Curriculum Framework COMMERCIAL COOKERY STRAND SITXCOM002A WORK IN A SOCIALLY DIVERSE ENVIRONMENT HSC INDICATIVE HOURS: 10 HOSPITALITY 240 HOURS Clancy Catholic College RTO SITXCOM002A Work in a Socially Diverse Environment ASSESSMENT OVERVIEW SITXCOM002A WORK IN A SOCIALLY DIVERSE ENVIRONMENT ELEMENT 1. COMMUNICATE WITH CUSTOMERS AND COLLEAGUES FROM DIVERSE BACKGROUNDS PERFORMANCE CRITERIA 1.1 Value customers and colleagues from different cultural groups and treat them with respect and sensitivity. 1.2 Take into consideration cultural differences in all verbal and nonverbal communication. 1.3 Make attempts to overcome language barriers by communicating through the use of gestures, sign language, or simple words in English or the other person‟s language. 1.4 Obtain assistance from colleagues, reference books or outside organisations when required. ASSESSMENT TOOL ASSESSOR’S SIGNATURE Assessment Task Booklet Activities Online testing 2. ADDRESS CROSS CULTURAL MIS- 2.1 Identify issues which may cause conflict or misunderstanding in the UNDERSTANDINGS workplace. 2.2 Address difficulties with the appropriate people and seek assistance from team leaders or others where required. 2.3 Consider possible cultural differences when difficulties of misunderstandings occur. 2.4 Make efforts to resolve misunderstandings, taking account of cultural considerations. 2.5 Refer problems and unresolved issues to the appropriate team leader or supervisor for follow-up. Assessment Task Booklet Activities Online testing Clancy Catholic College RTO SITXCOM002A Work in a Socially Diverse Environment Training Package Unit title Unit code Tourism, Hospitality and Events (SIT07) Work in a socially diverse environment Competency field Communication and Teamwork Sector Cross-Sector

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