Hospitality Essay

313 WordsApr 30, 20122 Pages
Hospitality is a typical character of traditional Chinese culture. In general, Chinese people, if acting as the host, will be considerate of customers in every possible aspect. In business situation, there are some basic principles to keep in mind in order to develop and maintain the business relationship. First of all, it is a routine in China that business is done on the table. With a long history of wine culture, wine is a necessity on the table; the host usually will prepare some more dishes than they really need, as in Chinese culture more is better than less. On the table the host basically will keep asking the customers to eat and drink as much as possible, a way Chinese people think it is best to show their hospitality to customers. The more they drink and enjoy, the more possible the business can be done. Second, Chinese host devotes particular care to the arrangement of seats. Basically, the seats are arranged according to the levels of customers' position or the importance of customers. The main customers will usually be arranged to sit aside the host so that it is easy for them to communicate. I never travel for business, but since I came here I have experienced a lot as a guest in American family. I think that it is very different from being a guest in China. First, when invited by an American host, you'd better not arrive ahead of the scheduled time, otherwise you will make the host embarrassed if they are not prepared yet. To be on time is enough. Second, buffet is the basic form in American culture. The customers can serve themselves and choose whatever they like to eat or drink. In addition, the customers do not necessarily eat on the table, allowed to eat standing and talking with friends, a very casual form. Third,

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