People skills, planning activities and typing are the human skills a good Administrative Medical Assistant should possess. People skills will help with communication. Communication is important because you will be dealing with patients every day. It will help when you have an anger or upset patient. You will know how to calm them down.
The right training is important to have when a patient is treated. From administration to the certified nurse’s assistant to the professionals in human resource, a trained workforce is needed to ensure quality of service. Selecting the right candidate for the job is crucial too. Now we come to measuring the employee’s competencies. All employers and employees have to know personal skills will vary from person to person in any work environment.
Tabitha Quick Organizational Change Plan- Part I HCS/587 Professor: Ginger Weatherston Organizational Change Plan Organizational Changes Organizational changes happen each day within the medical profession. Employees should be knowledgeable and comprehend these changes in which are essential to the success of the organization. Transition from the written process to electronic process allows the patient/consumers to check-in efficiently without any wait time. Patients/consumers gratification has advanced this organizational change. Medical facilities should become compelled to have patients/consumers registered upon their arrival and prepared to see their physician during their scheduled
An individual has just come back from hospital after having an operation. TASK 2 Your work is running a campaign to improve staff understanding of all aspects of person centred care. You have been asked to create the following materials: • A poster which describes a range of person centred approaches to care • A handout which explains why person centred values are important and how they influence social care work • A poster that explains the factors which can contribute to the wellbeing of individuals • A handout that explains the link between identity, self image and self esteem • A guide for social care workers
3. List the steps to get employees engaged in the work and how to receive buy-in for quality work. How will this reduce errors and increase the quality of work? information packet The task force developed an information packet for each of the clinical areas, says Turbin. “Each included a ‘to-do’ checklist for managers, and scripts we developed for meetings; we wanted staff to tell patients about the program during orientation,” she explains.
Patient satisfaction is important at the facility and using audits will allow the tool to determine how the patient is progressing with health. By using this type of data collection tool, staff will learn that patient satisfaction and comfort is important to the organization. This will implement their realization that the data collected is important accurate information. The types of information this tool is used to collect data are patient’s baseline and assessments during regular intervals of treatment. With the data, the audit can separate the patients having discomfort and pain from those satisfied patients to improve in areas needed to make sure that all patients are comfortable at the
For example, you might be finishing your shift in a nursing home and your colleague is just starting, sometimes you may be required to share information about your patients to your colleague, for example how a patient is feeling today, any events that may have taken place during the day. It’s been said that in order to provide the best care to your patients it is important to share necessary information between colleagues because it shows that you are working together as a team and sharing the work load. When communicating between colleagues it is up to you to determine whether you use informal or formal communication, if you have built a relationship with one of your colleagues then informal communication might be appropriate depending on the situation however if you were talking about a patient to a different professional or your manager you would use formal communication instead. Communication between professionals and people using services can be hard to understand sometimes. A lot of the times, professionals especially those working in a hospital environment will use more technical language to speak to their colleagues about a patient.
The support workers roles is too make sure they support the individual to there best of there ability and follow their care plan. It is the support workers role to provide the client with good quality of care. To do this you need to involve the individual in any decision making and encourage both there participation and feedback. The role of a care manager fulfils the role of a registered manager. The manager will be available to talk about any issues concerning the individuals 24 hours a day or if any problems occur.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
CU1531 engage in personal development in health and social care or children’s and young people’s settings Understand what is required for competence in own work role 1.1 Describe the duties and responsibilities of your own job role Some of the duties and responsibilities that my job role entails are; Providing direct supervision to support staff formally and informally Identifying staff training needs and highlighting to my manager Ensuring rotas are in place to meet the needs of the service users Leading staff in completing and updating support plans and care plans Supporting individuals in personal care tasks Support and facilitate person centred planning Hold regular staff meetings Establish and maintain lines of communication with staff, family and other professionals Work as part of the staff team to provide twenty four hour support when required Ensuring records are maintained accurately and on time Support and enable service users to maintain their wellbeing both physical and mental Ensuring Health and safety polices and procedures are adhered to. There are many more things that I have responsibly for on a daily basis, but most of these are to look after the health and wellbeing of staff and service users alike and to promote good practice and challenge any bad practice 1.2 Explain the expectations about own job role as expressed in relevant standards. I am expected in my job role to adhere to the NISCC codes of practice and follow the policies and procedures set in place by the company I work for. These include Communication, Health and safety, Personal development, Health and wellbeing of service users and many more. We need to ensure that we provide adequate care to a high standard and ensure that our record keeping is up to date and relevant to what support we have provided.