Secondly, a manager must also be able to relate to employees and guest to create a successful work environment and experience for the guest. Lastly, managers should always make sure that guest feel personally welcomed and everything in the facility is working and running smoothly. 7. What are some things to observe in both the front of the house and the back of the house in the early stages of your career? During the early stages of entering into a career in the hospitality industry you want to be sure to observe and learn a lot through observation of the managerial and the physical organization.
It is important to remain completely professional at all times because you are performing a duty of care. If a staff member has any issues they should be discussed directly with a manager as soon as possible, so the best standard of work can be carried out. Outcome 2 Be able to reflect on own work activities 1. In my role as a carer it is important to reflect on activities in the work place because we can assess what activities certain service users enjoyed or didn’t enjoy, and that helps create more suitable activities for the service users in the future, experiencing different activities can teach me new skills like how to work with service users that have less mobility, or have difficulty understanding complicated tasks. Reflecting on
Amy Thompson Unit 14 1.1 The person centred approach is keeping the individual present and actively participating in the types of care that they would wish to receive including when and how. It involves all aspects of that person including beliefs, dignity, rights, choice, privacy, respect and independence. 1.2 The person centred values must influence all aspects of social care work. It also give a further advantage to the care staff as they are more aware of the needs and types of care that are expected by the resident. For example if the resident doesn’t wish to be washed by a male member of staff this should influence all areas of that persons care.
By utilizing relational coordination along with external services the bed management manager is better able to ensure the patient is bedded properly and open communication is shared by everyone. Mr. Cleveland states that his communication is primarily done with the use of phone and fax, and face-to face meeting. The relational coordination consists of shared goals, shared knowledge, communication, and when dealing with the external services if a good relational coordination policy is in place the company will benefit greatly (Gittell,
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively. Please make sure that you familiarise yourself with all of the company policies that will assist you within your job role. It is not only important for the company to have full and up to date details of agreed ways of working, it is also a legal requirement. It is vital that this company can show up to date documents, in the forms of policies and procedures, so that employees can gain a better insight into how the company works with others to promote best practice. Little or no documentation relating to agreed ways of working, would breach national regulations, and the standards of this company.
Vistrion Manufacturing Ltd Introduction This report is going to explain role of the administrator in Vistrion Manufacturing Company as requested by Charis Roberts, Administration Manager. The Role of the Administrator The Administrator should dress smartly and present a positive image as they represent organisation. As an administrator you have to work as part of a team which means being in touch with all people you are working with (managers, supervisors and other administrators) and support other when needed. You should be punctual, communicative and polite. It is very important to organise your work area, tidy your work desk and sort all files to save time and make you more comfortable at work.
As a manager this should be an ongoing activity which is the “norm” for a care organisation which will enhance the quality of my work, make staff happier which can only make for positive outcomes for the care home and the service users. I am reasonable for completing all CQC applications and notifications, policies and procedures, general risk assessments, DBS checks, dealing with complaints etc. I am responsible for others such as staff, my service users, families and visitors etc. so it is imperative that I am knowledgeable in all areas of management to enable me to manage effectively and within the legislations set out by CQC. Continuing my professional development has been important for my career and has helped me vastly with problem solving.
There are many important products or service components of a hotel stay. In my opinion, the three most important for my generation of consumers consists of the rooms, the hotel amenities and customer service. When a customer comes to stay at a hotel they want to feel like they’re not at home, but that they still have all of the amenities of home. Hotels should be like a home away from home. They should provide everything that a home does and much, much more.
SWOTT Analysis For Scents & Things to perform a SWOTT Analysis, the company has to answer the following questions about the company’s strengths; the advantages, resources, strengths in the market, and what does the organization do better than the competition. When the organization reviews its strengths this should be done from an internal and external perspective, assessing the customer’s views and incorporating the competitions. Once the strengths are found for the