Fast food franchises, such as McDonalds, establish a pattern of certain protocol and standards to set themselves apart from the rest. Their product is known worldwide and their signature sandwich even has its own song. I can’t think of one person who has not ate their at least once in their lifetime, can you? To understand how McDonalds works though we must understand its make-up, its foundation as a business. This restaurant did not start as a franchise but it eventually became one through its success.
Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
As well as this, his logical perspectives cause him to have disagreements with others which is depicted in his father’s colloquialism “keep your nose out of other people’s business,” which highlights Chris’ desire to understand and quantify everything, even if it isn’t related to him. Finally, the logical views of the protagonist causes him to have struggles within himself which is reinforced in his
A code of ethics supplied by a business is a specific kind of policy statement. A properly outlined code is, in effect, a form of legislation within the company required by its employees, with specific agreements for violation of the code. Violation of any organizations Code can cause legal accusations or dismissal from a job. The Ethical Standards of Human Service Professionals provides specific “rules” to follow that will protect the client’s welfare with respect and integrity. With the client’s best interest at heart, the helping professional should begin the relationship by establishing mutually agreed-upon goals, while informing the clients of the limitations of the relationship (Woodside & McClam, 2010).
Employment had increased tenfold. Sales had grown from $1 billion in 1980, to $26 billion. The 21st century – one of the most successful retailers in the world Today, 8,576 stores and club locations in 15 countries employ more than 2.1 million associates, serving more than 176 million customers a year. Our history is a perfect example of how to manage growth without losing sight of your values. Our most basic value has always been, and always will be, customer service.
The ability to persuade and convince others to accept one's argument or reasoning is such a skill, even though that some people are more gifted at it than others. Good leaders should also have integrity of character and lead by example. These qualities, which go to make up character, can be instilled as well. Leadership learning is a life activity. It can never be done because there is always more to learn.
This unyielding expansion led the Corporation to open 23,000 McDonald's restaurants in 110 countries in 1994, producing $3.4 billion in annual revenues. In addition, McDonald's opens a new restaurant every three hours. (www.mcdonalds ) Wal-Mart was founded in 1962 and opened its first store in Arkansas. Wal-Mart serves customers and members more than 200 million times per week at more than 8,838 retail units under 55 different banners in 15 countries. Wal-Mart boasts 2010 sales of $405 billion, and Wal-Mart employs 2.1 million associates worldwide.
The policies and procedures explain what is expected of me in my role and what is also not acceptable. It describes how my employer requires me to perform within my specific job role. If there is failure to do this, it could cause harm or danger to myself or others. This may result in disciplinary actions. The term also refers to the care plan, to implement agreed ways of working when following the care plan.
Introduction McDonald’s was founded more than 50 years ago, and it’s the leading global food service retailer, with more than 33,000 local restaurants serving more than 64 million people in 119 countries each day (McDonald’s Corporation). The chain is categorized as a fast-food restaurant that serves mainly hamburgers, fries, and beverages, with the main focus on product and service quality, speed and accuracy. Although good corporate-level strategy is important it is not the most critical for day-to-day human resource activity. The most important strategy for human resource is business-level strategy and related corporate diversification strategy (Goldsmith & Carter, 2010). Its main concern pertains to how the organization will compete with the other companies that provide similar goods and services.