Herman Miller Essay

794 Words4 Pages
Business Problems Herman Miller, Inc., is a leading global provider of office furniture and services with an international presence that extends to more than 40 countries worldwide. As providers of products and services, all Herman Miller companies share a commitment to innovation and uncompromising quality. The company offers a comprehensive range of products from office furniture systems and accessories, freestanding furniture products for the office and healthcare environments and office and institutional seating; through to home office and residential furniture, and filing and storage products. Services provided by Herman Miller include furniture management; strategic facilities consulting; and leasing. Herman Miller has become a market leader in office furniture and work environment services through its constant focus on product innovation and award-winning design. This key market leadership position, although most visible from a product line point of view, was also achieved by several internal optimisation initiatives. Solution At an extended organisation level, and to improve syn- ergy and efficiency in the relationship with hundreds of suppliers, Herman Miller has been leading the industry by establishing business portals that offer all their suppliers a view of the status of supply and demand, enhancing real-time collaboration. On another level, Herman Miller is also looking carefully at its internal processes and mechanisms. To allow visibility and control over its business processes, Herman Miller has been using the iBaan Dynamic Enterprise Modeling (DEM) tools from Baan for several years now. Rex Kiekintveld, Director of Business Systems at Herman Miller said: “Herman Miller considered many different ERP systems and selected Baan for several reasons. The iBaan DEM (Dynamic Enterprise Modeler) tool was one reason. We saw the value that DEM could
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