Healthcare Delegation Essay

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Communication Style Case study HCS/350 October 29, 2012 Monika Schonbeck Communication Style Case study Delegation is a skill which comes with practice, effective communication and following the process of delegation diligently. According to our e-book by Hansten & Jackson(2009), the key for a successfully delegated task comes from the understanding that, delegation is an investment of time and energy, and cannot be achieved right away. It is an art with a definite steps and rules to follow, and which requires practice to master to reach to the goal. So effective communication and the methods of communication are vital to delegation, of course there will be barriers like time, long hours, increased patient ratio, but in order to communicate and delegate right, one need to communicate and delegate effectively, so can have time to communicate with patients, and follow-up the delegates effectively. Analysis for Scene One: In this situation the communication style used is passive and passive aggressive. Rasheed who is the CNA, is attending the meeting, is all geared up and excited about the role to anticipate the needs of the patient’s for toileting and personal hygiene, the RN who rudely tried to reduce him to his place, made Rasheed feel hurt , unexcited about the role and made him feel insulted of being rebuked in front of a large group. The RN communication was absolutely aggressive, demeaning, and discriminative. As nurses, the role is to encourage assistive staff to think and do outside of the box, and in the scenario, the RN was trying to shut down the doors of communication by stating that, Rasheed should not think, just do as told, may be the RN is afraid that Rasheed will do better job, and do not want him to get all the credit. On the other hand Rasheed, stayed passive due to the risk of losing job, but secretly planning the revenge with
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