Health & Social Care Level 2 Unit 24

301 Words2 Pages
Introduction to Duty of Care in health, social care or children’s and young people’s settings 1.1 Define the term “Duty of Care” Duty of Care is the duty i have to the clients within there homes. It’s to make sure they have there dignity and given a high standard of care. 1.2 Describe how Duty of Care affects own work role It affects my work role by giving standards, policies and procedures to work by and it includes care plans 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights If a client wanted to do something that would harm or hurt them even though they have been told. This would cause a problem between the client’s rights and my duty of care. 2.2 Explain where to get additional support and advice about how to resolve such dilemmas I would ask my line manager and an outside agency which may be Social Services or an Advocate could get involved. 3.1 Describe how to respond to complaints If a complaint was made I would make a note of all the details on paper, I would then if possible ask the person making the complaint if he/she would sign the paper. I would then go to the office and speak to mu manager and give her the statement (note). I would then tell the person making the complaint what happens next regarding the time frame and when the complaint will be resolved. 3.2 Identify the main points of agreed procedures for handling complaints Main points are to record all complaints Only facts are recorded and not the person opinion. Detail dates times and names. Inform the person making the complaint the time frame and there concerns will be dealt
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