Assignment: 304 Principles for implementing duty of care in social care or children’s and young people’s settings. Ai) Duty of care is a legal requirement within the health and social care sector which has a legal meaning. There are responsibilities to ensure service users is not harmed, hurt, disadvantaged or unfairly treated. Each social care worker must be aware of negligent and unintentional acts may be also seen as a breach of duty in care. Aii) Duty of care affects the work of each social care worker as duty of care places a responsibilities to ensure practices are fair, safe and recognises diversity, choice and independence.
Also the employer has a duty of care for the staff members to ensure that the working conditions are safe and suitable to deliver the service to the individuals. Duty of care is a legal obligation that is usually imposed on an individual person requiring them to keep to a standard of reasonable care while undertaking or performing acts of duty that could possibly harm others. Having a duty of care towards the people you work with is not just unique to social care; all professions who work with people have a duty of care. These people can be nurses, doctors, teachers, midwives, foster carers, and many more. Thinking about the duty of care that you owe to people is helpful when you are planning your work.
1.1 Explain what it means to have a duty of care in own work role To meet the individuals’ needs (hunger, warmth, shelter, mobility) in a safe environment whilst respecting their human rights. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals Our duty of care involves protecting individuals from harm as a result of outsiders (strangers), other potential threats within the environment (potentially threatening carers and residents) and from harm to themselves. Any indication of such failures in that individual’s care must be notified to management immediately. 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights If an individual refuses personal care for an extensive period of time we are failing our duty of care to maintain the person’s hygiene however by forcing the issue we would be denying the individual of their human rights and freedom of choice especially if they are capable of making their own decisions. 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care Speak with the manager to implement protocols in regards to the situation.
This assessment will take place, either during telephoned consultations with other professionals or during a formal planning meeting. c) How has this issue affected your work practice? It affects the work practice as the credibility and reliability matters if abuse occurred. d) What effects have the issue had on your organisation? • Poor relationship and management with the service users and its effects the credibility of care home when it comes to
Then you would ask the main supervisor if the line manager cannot answer your enquiry. Any general information can be found at the administration office. 2.2 Outline what actions to take when there are concerns over the recording, storing or sharing of information. You would put your concerns in writing and be clear about dates and times, and what steps you have already taken and
Then you would ask the main supervisor if the line manager cannot answer your enquiry. Any general information can be found at the administration office. 2.2 Outline what actions to take when there are concerns over the recording, storing or sharing of information. You would put your concerns in writing and be clear about dates and times, and what steps you have already taken and any responses you have had.
In some cases, it may need investigating further and it will be monitored and any progress will be documented. The care quality commission will provide details on how complaints should be dealt with in their ‘Essential Standards of equality and safety.’ 3.2…Explain the main points of agreed procedures for handling complaints. The main points of agreed procedures for handling complaints Is that any complaint will be written down and recorded and then passed onto the Manageress. If the individual is able to write then they will be asked to put it in writing. The individual who is making the complaint may need additional support to help them make the complaint and to support them until the complaint has been dealt with or resolved.
It is a legal obligation which sets a basic standard of care to prioritise the safety, welfare and interests of the people using their services. This does not just apply to the care establishment that is providing the services of care but also the individual care workers within the establishment. Finally the employer also has a duty of care to their staff. 1.2 Describe how the duty of care affects own work role. Within my work role duty of care sets routine and requirements I have to adhere to in the process of giving my services to the service user.
3.2 Explain the main points of agreed procedures for handling complaints Where a complaint can not be resolved immediately, care workers and/or customers are asked to complete a contact events form and all external complainants are asked to put their complaint in writing and they will then follow our company complaints procedure which consists of 3 stages; First stage, informal: The complaint is handed to the deputy manager and a meeting would be arranged to establish whether the complaint can be dealt with through negotiation, arbitration or mediation. This meeting and the outcome will be recorded. If the complainant remains dissatisfied or it could not be dealt with through this channel it will move to stage two. This first stage should be dealt with within 72 hours of the complaint being logged. Second stage, Formal: A manager will be appointed who will meet with the complainant and establish the nature and gravity of the complaint, they will investigate the complaint and produce a report.
To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say.