1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
301 Cert.1 - Unserstand why effective communication is inportant in adult social care setting 1.1 - Identify Different Reasons Why People Communicate There are many different way people communicate. To express emotions such as - fear, anger, pain, joy, love. To maintain relationships, to gain and share information, to gain reassurance and acknowledgment, to express needs and feeling, to understand and be understood. People communicate in order to form and sustain relationships with other people so they can share knowledge, thoughts, information, feelings. Communication can be formal such as in a courtroom setting or informal such as friends chatting.
This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings Outcome 1 Understand why effective communication is important in the work setting The learner can: 1. Identify the different reasons people communicate In order to identify the needs people communicate we need to know the definition, types, cycles of communication and the barriers to communication and to overcome such barriers What is communication? Communication is the means of interaction between everybody Types of communication: * Verbal communication: This is the form of face to face communication that involve the use of words, sound and language. * Non-verbal communication: this is the form of communication that involves the use of gestures, signs, pictures, symbols. * Formal and informal communication Reasons for communicating: * To feel closer to people around * To satisfy our emotional needs * To express ourselves * To understand others and for others to understand us * To socialise * To show gratitude and express appreciation * To satisfy our physical need * In order to feel safe and wanted 2.
Case Study 2 Civ) a range of approaches to help indivual make informed choices can be creating flash cards and other communication aids to help a person to understand the questions t is all about furnishing them with all the facts so they can make an informed choice. Cv) Different ways to help an indivual challenge decisions made by others such as medical practitioners, social workers and family members is to knowing key working skills, ensuring the service user understands letters or appointments accompanying them to appointments where you have gained permission to do so.Also to stand your ground for those less assertive due to age/learning disability or infirmity. Always make things clear as you go along to make sure you don’t confuse or mislead anyone and always respect their wishes in their best interest. Cvi) Possible consequences if the person views of others such as medical practitioners, social workers and family members are allowed to influence the choices
Use and develop systems that promote communication L1: Be able to address the range of communication requirements own job role 1.1: Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond appropriately to the information received. Using all of these different ways of communication, aids me to develop effective relationships within my working environment.
2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates. 2.3 If you are struggling to communicate with an individual then you may need to speak to your supervisor to raise your concern and to ask for advice or to speak to a communication or language support specialist for further help. 3.1 Barriers that may arise when trying to communicate with someone may be: • Hearing, visual or speech impairment • Use of slang • Learning disabilities • Language or the dialect in which someone may be talking • Emotional distress • Health problems 3.4 You may want to gain more support about an individual to enable effective communication you can do this by speaking to your supervisor, senior colleagues, family members, specialist practitioners or organisations that support people with disabilities. 4.1 Confidentiality is about protecting a person’s right to privacy and not discussing it unless the person you are speaking to has a right to know or you have been given
Forms of makaton can also be used for individual who suffer from these sensory loses. Touch, when it comes to communication with an individual who is without sight, can be dubious. A support worker must always remember to keep a level of intimacy clear when touching or holding a service user to indicate the need to shave (by stroking their cheek) or assisting is movement (holding hands or a hand placed on a service user’s lower back). 1.2 Visual aids, such as picture or word cards, will allow a service user to demonstrate their needs if a support worker were to use these cards as prompts or suggestions. Pictures can show drinks and food, activities and hygienic needs.
HEALTH AND SOCIAL CARE Unit One Task A There are many reasons to why people communicate these may include hunger, dislikes, reassurance and needs the importance of communication between colleagues and other professionals is to effectively identify certain problems, wants, and needs of all clients and other professionals and all work together to help maintain and good working relationship. The importance of communication between clients and support workers is vital because with effective communication support workers are able to identify the needs and dislikes to help support the client in an efficient and effective manor. A good way to start is to introduce yourself and explain why you are there using a few simple words. If the person clearly has use of their hands, you might also offer a handshake greeting. You should know the person’s name already and you should ask the person what they would like you to call them.