Risk Management and Quality Management Teshiya Camacho HCS/451 December 5, 2012 Mike Anderson Risk Management and Quality Management Questions | Risk Management | Quality Management | How does the leadership and governance of a health care organization influence the development and implementation of risk-management and quality-management policies? | By protecting the company’s assets, this is important for planning and organizing it also helps with preventing any sort of risks that may come about to patients. Also it will emphasize cost effective ways of going about the business. | Ensuring that desired level of quality is brought out and makes sure that all the participants are conducting themselves within the required procedures. This will generate profits due to its cost effective nature.This will also ensures that the public health care organization grows by showing its viability.
Kaiser Permanente has “universal commitment improving the health and wellness of the members, patients, colleagues, and communities” (Kaiser Permanente, 2012). Kaiser Permanente consists of three groups, which are Kaiser Foundation Health Plan with the regional operating subsidiaries, Kaiser Permanente Medical Groups, and Kaiser Foundation Hospitals (Kaiser Permanente, 2012). The three groups work hand-in-hand to benefit the public and the community providing groups and individual prepaid health plan, providing hospital care services to the members, the communities, and sponsors charitable
One of those organizations is the Joint Commission and another one of them is the National Committee of Quality Assurance (NCQA). These organizations are responsible for developing and improving the quality of care. The Joint Commission is responsible for trying to continually improve the health care of the public they do this by working with stakeholders and evaluating different health care organizations while encouraging them to go above and beyond in providing safe and effective care at the highest quality and value (Spath, 2014). The NCQA is responsible for developing standards that will continue to improve the quality of health care. If an organization is interested in acquiring the seal of the NCQA they must first be able to pass a rigorous and comprehensive review as well as report annually on the continued performance of the organization (About NCQA, 2014).
Performance measures indicate where an organization needs to make improvements in order to provide quality care. Consumer/patient satisfaction is the ultimate guide that indicates if an organization’s ongoing QI Plan is effective. One of the driving forces behind management in an organization is the overall basic aspect of performance measures. Quality Improvement process is based on customer/patient satisfaction and measures how the health care organization accommodates or exceeds consumer/patient
To encourage the service user to actively participate in their care. To ensure the service users rights are maintained. To respect the service user as an individual. To promote independence. These influence work in the health and social care sector in many ways.
The ultimate result would be an improvement in the value they deliver to the patient. If clinical value cannot be achieved, however, where else could a health care organization turn to achieve greater value to a customer? If clinical value cannot be achieved, a health care organization can turn to the process quality to achieve greater value to a customer. The text outlined, that “process quality represents the ease with which a customer can access the clinical quality” (Berkowitz, pg.201). There are several dimensions of service process quality, which includes dependability, responsiveness, authority, empathy and tangible evidence, if all these can be achieved with evidence, then the group accomplished customer value enhanced with clinical value.
Training programs and incentives will allow our team to continue to grow offering the best service to our clients. Properly retraining current employees will allow the staff to see just how American Care Call Center 2 important customer service is. This refers to the service that a customer receives before, during, and after a transaction. This includes a series of activities designed to enhance the level of customer satisfaction. This means that customers will believe that the product or services provided to them has met their expectations.
It leads to better outcomes and it creates better patient and family satisfaction. The FCC’s basic concepts are based on respect and dignity where health care providers listen to what the patient and the patient’s family’s perspectives and opinions are. Patient and family knowledge, values, beliefs, and cultural backgrounds are very important to consider incorporating into the planning and delivery of health care. Patients and families are encouraged to decision making depending
Quality Improvement Report HCS/588 Measuring Performance Standards November 18, 2013 Quality Improvement Report Quality Improvement (QI) in healthcare is essential. There is always a need to improve healthcare organizations patient satisfaction as well as improving health outcomes. These improvements are the focus of management and it is the goal of management to assemble various employees within the organization to accomplish these goals. Organizations must have the personnel with the ability and insight to integrate a system that will provide distinct contributions such as a safer and effective healthcare environment (Lamb, Zimring, Chuzi, & Dutcher, July). This paper will address the foundational frameworks of QI, the various stakeholders’ definition of quality, the various roles of clinicians and patients in QI.
2) Examples from clinical practice are utilized in order to demonstrate that assessing the outcomes of APN practice can be incorporated into daily practice as part of ongoing initiatives and the value of APNs can be formally acknowledged. 3/4) APNs in the clinical setting play an important role in managing patient care in a variety of ways including direct patient care, education, research, and administration. The use of quality indicators to demonstrate the outcomes of APN practice represents a valuable way not only to highlight the impact of APN care, but also to work in tandem with institutional-based initiatives to promote best outcomes for patients. By delineating their outcomes of their care APNs can bring additional recognition to the value of their role. Meyer, S. 1) The purpose of this study was to examine patient and economic outcomes between 2 groups of adult patients for whom postoperative cardiovascular care was directed by either a cardiovascular surgeon (CV) alone or a CV surgeon in collaboration with an