Performance measures indicate where an organization needs to make improvements in order to provide quality care. Consumer/patient satisfaction is the ultimate guide that indicates if an organization’s ongoing QI Plan is effective. One of the driving forces behind management in an organization is the overall basic aspect of performance measures. Quality Improvement process is based on customer/patient satisfaction and measures how the health care organization accommodates or exceeds consumer/patient
| However, if there is no communication between staff or patients or clients then they will feel threatened or unsafe. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they feel unsafe or threatened. | Affection/Belonging | Effective communication between a professional and a client or patient might result in the patient or client feeling like they belong. | However, if there is a lack of communication the client or patient may feel like an outsider. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider.
That one receptionist can change the whole mood of the patient, which continuing on into the visit with the physician. This can make it hard for the physician to treat the patient because the patient may feel closed off now or less receptive to advice from the physician. So I would find interdependence very important knowledge to have in any health care field. Sensitivity is something that is necessary to have when dealing with others. In the health care field one needs to be aware of others feelings
One of those organizations is the Joint Commission and another one of them is the National Committee of Quality Assurance (NCQA). These organizations are responsible for developing and improving the quality of care. The Joint Commission is responsible for trying to continually improve the health care of the public they do this by working with stakeholders and evaluating different health care organizations while encouraging them to go above and beyond in providing safe and effective care at the highest quality and value (Spath, 2014). The NCQA is responsible for developing standards that will continue to improve the quality of health care. If an organization is interested in acquiring the seal of the NCQA they must first be able to pass a rigorous and comprehensive review as well as report annually on the continued performance of the organization (About NCQA, 2014).
Information System Briefing This is a briefing of an information system. It will discuss the process for selecting and acquiring an information system, explain how the organizations goals drive the selection of the information system, and identify the roles each of the organizations’ stakeholders play in the selection and acquisition process. To computerize a health care organization is an important decision and a positive one with lasting benefits for the organization. Finding the best solution to a health care organizations unique information system needs to be simple. Some of the critical characteristics that a health care information system needs to consider when selecting and acquiring the information system are: • Security and confidentiality of information and health records should be ensured, • Process of standardization and
Quality Improvement Part ll HCS/548 Mary Ellen Strout October 21, 2013 2. Quality Improvement Part ll Quality improvement is a hospitals applied process in order to ensure the advancement of the quality of care and outcomes for patients using an explicit set of philosophies and procedures (Walker, 2012). There are potential advances for quality improvement at Jordan Hospital in the Emergency Department. The quality improvement that would be applied uses the measurement of the collected data to be used towards the strategic improvement of patient care. Using the measurements taken and applied tools, it allows for leaders to understand the direction of the quality management in an organization or facility.
The challenges that they face all depend on the person’s age, environment and culture. Some of the immediate changes that the patient will have to consider are lifestyle, work, relationships and the implications that their disease will have on the people close to them. Obviously, as a result of MS, more personal assistance will be required by the patient. Multiple Sclerosis will have a major impact on a person’s financial security. A person may have to get a new job or quit work altogether.
Once adequate data and information is received from the process of evaluation and analysis, it is then possible to identify the main factor affecting service provisions; from that action plans are devIced. Examples of factors that affect the provision of services are issues such as poor organisation. An example of this could be a ward which is not organising the staff efficiently, as there may be 3 physiotherapists yet inly 1 nurse, as well as the imbalance of staff the organisation of patients appointments may not be noted down in the diary, therefore transport would not have been booked by the ward which would delay the care a patient receives. The solution to the lack of organisation would be to firstly for the manager to plan in advance the wards rotas and ensure enough staff from both the therapy and nursing profession are booked in to work, also the need of a ward clerk is required as this frees clinical staff to provide care while the ward clerk books transports for patients appointments and keeps them filed in a
The compiled data should be composed of specific measurements, input from employees as to suggestions for improvement and concerns as well as patient care results and input. The eminence and accessibility of the company’s resources must be evaluated first. Quality improvement (QI) measures the delivery of medical services and the outcomes like patient health status, mortality, and patient satisfaction (Hughes, 2012). Total Quality Management (TQM) is a model, which includes the organization’s management, staff working together as a team, outlines procedures, and policies, promotes methods of intellectual rational, and a modification to produce an atmosphere for excellence (Hughes, 2012). The construction of Continuous Quality Improvement (CQI) benefits the process of TQM; with the attitude that every chance an organization has should be an opening for improvement (Hughes,
Quality improvement requires five essential elements for success: fostering and sustaining a culture of change and safety, developing and clarifying an understanding of the problem, involving key stakeholders, testing change strategies, and continuous monitoring of performance and reporting of findings to sustain the change (Hughes, 2008). QI studies aimed for positive changes in health care processes. According to Hughes (2008) Plan-Do-Study-Act (PDSA) model has been widely used by the Institute for Healthcare Improvement for rapid cycle improvement. The PDSA analysis implement initiatives gradually, while improving them as needed. This is began with piloting a single new process, followed by examining results and responding to what was learned by problem-solving and making adjustments, after which the next PDSA cycle would be initiated.