Health Informatics C390 Quality

1955 Words8 Pages
A1. Quality improvement (QI) consists of systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups. An organizations current system is defined as “how things are done now”, health care performance is defined by an organization's efficiency and outcome of care, and level of patient satisfaction. Areas of focus for quality improvement include: focusing on the patient care and satisfaction, staff members working together as a team, and improving workflow/billing output. To make improvements, an organization needs to understand its own delivery system and key processes. A health care delivery system consists of resources, activities, and results; these key components are also called inputs, processes, and outputs/outcomes. Activities or processes within a health care organization contain two major components: 1) what is done (what care is provided), and 2) how it is done (when, where, and by whom care is delivered). Improvement can be achieved by addressing either component; however, the greatest impact for QI is when both are addressed at the same time (Services, 2011). The biggest area for quality improvement in the scenario will focus on improvement for the patient. Areas that are lacking and can use improvement for this aspect are: systems that affect the patient, patient safety, and coordination of care. In the scenario listed patients are not being brought down on time for their therapies which in turn is affecting their quality of care by not receiving the utmost care. This could be due to a lack of communication between staff in the facility and could be improved with better provisions or more staff in place. Patient satisfaction is also being compromised due to these issues affecting therapy. In many facilities patient satisfaction can directly affect reimbursement through
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