Health and Socialcare

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QCF Made Simple Unit SHC 31 Promote communication in health, social care or children’s and young people’s settings QCF Made Simple HSC Diploma Level 3 Unit SHC31 2012 Unit Overview This is a Level 3 unit with a credit value of 3. It is recommended that 10 hours should be allocated for this unit, although patterns of delivery are likely to vary. This unit has 4 learning outcomes with each of them bearing assessment criteria Unit purpose and aim This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication. Learning outcomes There are four learning outcomes to this unit. The learner w ill: 1. Understand why effective communication is important in the work setting 2. be able to meet the communication and language needs, wishes and preferences of individuals 3. be able to overcome barriers to communication 4. be able to apply principles and practices relating to confidentiality Methods of Assessment 1. Use Written Questions & Answers for Assessment Criteria starting with the word “Identify” or “Explain” 2. Use Reflective Accounts for Assessment Criteria Starting with the words “Describe” or “Demonstrate” 3. Use Observation for Assessment Criteria starting with the word “Demonstrate” 4. Use Witness Testimony for Assessment Criteria starting with word “Demonstrate” however these criteria are usually not easily seen by an assessor during observation but by a witness within the workplace. 5. Use Professional Discussion for Assessment Criteria starting with the words “Identify” or “Explain” in an oral assessment to be recorded by assessor. QCF Made Simple HSC Diploma Level 3 Unit SHC31 2012 Outcome 1 Understand why

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