2.2 Resolving these dilemmas could include gentle persuasion with the service user. Families of the individual. Work supervisors ,managers or others who are responsible for delivery of care to the person. Eg social workers, care managers, G.P, district nurses. 3.1 Responding to complaints might include active listening and showing empathy to the person.
Introduction to Personal development in Health, Social Care or Children’s and Young People’s Setting : 1. : A Care Assistant provides help and support to people with limited mobility or other care needs. This covers a wide variety of patients from people with physical disabilities to children with learning disabilities to elder people. This support might be completely health related or could also include social work like helping people writing letters or organizing their budgets. It may require to help clients with daily personal care like washing, feeding themselves, lifting and moving patients, using the toilet or helping families dealing with new responsibilities. Care Assistants might work in a Residential and Nursing homes and communities.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
Other services include social services, who ultimately ensure that the young people are receiving the care and support that they need. We are kept in constant touch with the young person’s social worker and speak regularly with them. Health Care professionals such as speech therapy is provided by external
* Allows carers to focus on the client’s point of view. Role of carers * To provide assistance to the client and their family. * To offer care and compassion * To have good information and useful ideas about individuals in their care and share them with management to develop appropriate strategies. * To be in touch with their own concerns and feelings. * To provide social, emotional and environmental support as well as physical.
I have a duty of care to myself, my colleagues and the person I am caring for or anyone else affected by my actions. I would do this by attending regular team meetings, keep my training up to date, wearing protective clothing at all times whilst giving the clients care and disposing of it correctly, reading the care plan to ensure the correct care is given, recording everything whilst in the clients property and reporting anything that concerns me to the senior carer or manager. Understand support available for addressing dilemmas that may arise about duty of care As a domiciliary care worker I may experience many dilemmas. I would aim to help people live independently in their own homes and encourage them to make decisions for themselves. If I feel the decision the individual makes would cause harm to themselves, myself or any other being I am them faced with a dilemma.
Dear Joseph, How are you my friend I hope all is well i hear that you would like to enter in to the care profession I would like to explain the ins and outs of the duty of care It means having the duty or the responsibility of being the caretaker for another person and carers. Someone who is too young, too old, too ill, or unfit mentally to care for himself or herself requires another person to assist also to build friendships and trusts between carer and the individual or persons in your care. This could include looking after the person's hygiene (cleanliness), safety, meals, transportation, and other medical or physical needs. This also involves promoting the individuals want for independence but making them aware of possible impact (good/bad), dangers or harm their decisions could have. You will also be accountable for the quality of work and maintaining an up to date knowledge and skills for the profession in wish to work in.
1.2 Different working relationships in a Health and Social Care setting. There are many different types of working relationships in a Health and Social Care setting that all play a vital part in providing and making sure that care for individuals is upheld. These may include the actual person who is in need of support, their family and the person’s friends. The relationship between the carer and the individual needing support would be quite formal but it is important to be warm and friendly as well as polite and respectful. It is important to remain professional but at the same a certain element of empathy will be required.
Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors. Effective communication is vital for the support worker. The service user and the support worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the support worker speaking clearly and using phrases and sentences that service users can understand. This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.
Deana Fraser 19th December 2014 Use and Develop Systems that Promote Communication – Unit 1 1.1 Review the range of groups and individuals whose communication needs must be addresses in own job role Within my role as a care supervisor I am required to communicate with individuals and groups of people I manage and work with directly. Some of the people I will be communicating with are Service users, families, external agencies such as CQC, Health professionals, Social services, doctors and pharmacists. If I was communicating with a service user or a member of their family I would use informal communication in the way of face to face, telephone, emails or letters. This level of communication would vary on the individual, taking into account age and any medical diagnosis and the preferred way of communication. If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence.