CONFIDENTIALITY Confidentiality is very important as we are working with vulnerable people. It is very important that we maintain confidentiality at all times. If we are told something in confidence by service user we must explain that if necessary we may need to report to our manager but will still be confidential unless further action is agreed or needed. Any care notes or service user’s care plan are also confidential so we must ensure this is kept safe. Anything that you have been told in confidence must not be noted in care
If concerns are raised then they are certain procedures to follow. • The whistle blower must think about what is disturbing them and why. • Concerns should be reported to the relevant person when the time is right. • Write those concerns down giving background details, names, witness names (if any) dates and places. • Both parties can be offered help and support if required and all information disclosed for both whistle blower and the accused will be kept confidential and is investigated discreetly (Data Protection Act) • Preparations for any ramifications that could follow whistle blowing.
Ensure any verbal reports have been put into writing and make a copy for your manager and keep a copy for yourself! Ensure you preserve any evidence of the abuse – it could be crucial. Follow your company’s whistleblowing policy and procedure. If you feel you are not being listened to or not being taken seriously then you have the right to report your allegation to the next level of management, local social services, police or
Everything you do must be in their best interest and protect them from harm in every sense including but by no means restricted to, physical, emotional, financial and medical. I must report any risks I come across to a manager or supervisor; this can include poor working practices by other members of staff, equipment, other individuals, the working environment and even family members. Failure to report these would be seen as negligence on my part and could even result in prosecution. 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s right. A potential dilemma could be the client not wanting to visit the hospital when the client has been medically advised that it is essential for them to do so, refusal of medication or any time the service user exercises their rights, to choose or refuse, that could potentially cause harm to themselves or others.
At every meeting it should be mandatory part of the meeting agenda to go over the policies and people should be encouraged if they feel discriminated, harassed or their work environment is hostile they should report it. People should be aware of the rules and regulations and know that such behaviors are unacceptable. By improving the policy by making it more detailed and educating its employees of rules and regulations as well as providing them with the advice and support will make people come forward in the case that such incidents occur. Also employees should be aware that such behaviours have zero tolerance and participant will be terminated from their jobs. I believe if Teddy’s had its policy communicated more clearly to its employees, Virginia Pollard would not have been harassed and man would not put her in such a situation as they would know what the potential consequences could be.
Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks. Organisations should always ensure that they consult legal and legislative requirements when developing and maintaining their duty of care frameworks and consider working alone guidelines. 1.2 Diemmas that may arise Equipment- Clients may refuse to use hoists and stand aids as they have had bad experience in the past with using them which could affect clients hygiene, physical needs and means that staff can’t do their job to a high standard we would take note of what the clients have said and ring the manager to come up with another solution. All equipment must be in date and checked regularly before use. Training- training must be up to date and if it isn’t you should not but yourself or clients at risk of danger.
The organization should produce for the employee’s an open door policy to where the employee feels comfortable to come to a supervisor or manager and report in confidence about an incriminating situation. There should be learning materials that is incorporated through the company, yearly training and online education and materials in order to learn how to handle the situation that can possibly arise. All complaints should be reported and directed in the order by the chain of chain of command. The first step is to report the incident to the supervisor, unless the person causing the offense is the supervisor then you report it to their supervisor. If nothing is handled then take it to the next chain of higher command.
UNIT 6 Task 2 Agreed ways of working The agreed ways of working lets your employer identify what you should do within your work role/description. Policies will cover all the key area's of practice such as : Equal oppertunities- this will tell you how your organasation make's sure there is no discrimination in the way it work's. Bullying and Harassment- How they will deal with staff found to be bullying or harassing other staff or other's. Confidentiality - There are steps to be taken to make sure that people's information is kept confidential as possible and only shown on a need to know basis. Data protection - How information
As a care worker, it is our responsibility to ensure that we follow the risk control measures put in place by our employer. Failure to do so could result in injury to the person we are supporting, or ourselves. Whatever action is taken or risk control methods put in place, you will need to document this in the person’s support plan along with an explanation of why you needed to deviate from the person’s risk assessment. It is also important to document if somebody refuses to be moved or positioned, because if their health suffers as a result of not being moved and you have not recorded this, it will be deemed that the move did not take place and it will be seen as your
Your supervisor will ask you about the problem and any steps you have taken to deal with the situation. Your supervisor should listen with an open mind, gather all relevant facts and act promptly and fairly. Your supervisor should follow up to ensure that the corrective action has been taken and the cause of the grievance properly addressed. Should you be unwilling to approach your direct supervisor because the grievance concerns them, you can speak with someone else – either their manager or a Contact Officer. Step 3 If the problem is not resolved you may be required to notify senior management or the employer (usually in writing) as to the nature of the grievance, with a request for a meeting to further discuss the problem.