A people skill is very important to have in the medical office because you have to deal with patients every day. While having good people skill you have to learn how to communicate throughout the office to be able to get along well with your colleagues. For example, if a patient calls in the office complaining about a bill they have just received from there office and the patient will take it out on the Medical Administrative Assistant who answers the phone. A Medical Administrative Assistant has to have good people skills to handle a situation like this and not get you angry at the patient. Knowing how to communicate with the patient in a low calm tone of voice will help calm the patient down.
Describe different working relationships in health and social care settings. There are many different working relationships in the health and social care setting. These will include, colleagues, manager, other professionals such as Doctors/District nurse, service users and their family and friends. For each you will develop a different type of working relationship. Some will be more formal than others.
Personal relationships on the other hand usually exist between family members, partners and friends. 2. Describe two different working relationships you would find in adult social care settings. In an adult social care setting you would find working relationships between: 1) A manager and a support worker, 2) A support worker and a colleague or another professional from a relevant organisation that interacts or works together with the support staff, for example medical professionals, such as Nurses. 3.
In the health and social care setting there are many different working relationships. These relationships will include colleagues, managers, other professionals such as doctors and district nurses, service users, their families and friends. For each you will develop a different type of working relationship and some will be more formal than others, for example, you would not address a visiting doctor in the same manner as a service user, and you would not address your manager in the same way as a colleague although a professional manner must be maintained. Outcome 2 Be able to work in ways that are agreed with the employer. 2.1 Describe why it is important to adhere to the agreed scope of the job role.
Personal relationships are based on emotions and are informal, often the shared support system between each other were feelings and thoughts are discussed and be who you are with family or friends. Personal relationships involve social activities outside of work. Give two examples of different working relationships in an adult social care setting. The care assistant role is to make sure that every support they give to individuals is according to their personal care plan; it is their role to provide the client with a good quality of care. This is done by involving the individual in all the decision making process and encouraging the active participation and feedback on their support service they are receiving.
A personal relationship is formed because you want it to and because you like the other person, it is your choice. 1.2 Describe different working relationships in social care settings. In social care settings there are many different working relationships. These may include other professionals such as Nurses and Doctors, Family members and friends, also colleagues and Managers. You will develop a different type of working relationship with each individual, some more formal than others, e.g.
Unit 1 P5 Participate in a one to one interaction in a health and social care context. Communication in a health and social care environment is very important. When communicating with work colleagues I must make sure that I practiced active listening, by doing this I was able to ask questions when the points they made wasn’t clear and for me to also give my opinion on the discussion. There were many one to one interactions that took place in the GP surgery that I worked at. When I started my placement at the surgery I was assigned a mentor for the day, she showed me how to operate the booking system.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
Relationships differ in health and social care setting such as collegues, managers, doctors, paramedics, district nurses and service users with their family and friends. Whilst a professional manner should be maintained to all, you would address your manager in a different way to your collegues and a doctor in a different manner to a service user. An appropriate language and demeanor should be employed to appropriate relationship. Be able to work in ways that are agreed with the employer Describe why it is important to adhere to agreed scope of the job Adhereing to the scope of the job is important as following the boundaries set will allow you to know your role and the responsibilites expected by your employer. The tasks that you carry out should only be ones that you are trained for or you could injure yourself or others doing duties
1.2 – Describe the different working relationships in health and social care settings in the health and social care setting there are many different working relationships. These relationships will include: colleagues, manager, other professionals such as doctors/district nurse, service users and their family and friends. For each you develop a different type of working relationship and some will be more formal than others e.g. You would not address a visiting doctor in the same manner as you would a service user and you would not address your manager in the same way as