Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency. There are many ways in which we can communicate with people, such as: • Sign language BSL, Makaton • Braille • Signs • Text messaging • Oral/ verbal • Appointment letters To gain the best feedback from you patient it is important to know your patient well so you know the best way to get the best feedback possible which will help you to meet there needs. Verbal communication Is when we communicate to someone using words. Non-verbal Is a process of communicating without speaking. Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language.
To give encouragement and to make a person feel valued. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication would create a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be up to date, staff members will know where they are and if extra support is needed. b) Individuals using the service and their carers Effective communication is essential in building a good relationship between the client and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. People communicate to express their emotions, their opinions, their needs and their knowledge. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication between colleagues and other professionals ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised. b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met.
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes. Active Listening, paying attention, eye contact, and body language is important when dealing with a person who is less fortunate than ourselves and cannot express in the
Unit 301 Principles of communication is important in adult social care setting Outcome 1 understand why effective communication is important in adult social care settings 1.1 Identify the different reasons why people communicate. The reasons for People communicating are: •to express needs and wishes •to share ideas and information •to reassure/ give help and advice •to express feelings and/or concerns/or to give warning or risk or danger •to build relationships and socialise/ understand each other •to ask questions and learn from each other •to share experience 1.2 Explain how communication affects relationships in an adult social care setting. Effective communication can be good in many ways in can benefit work colleges and other professionals by using effective communication this means the service user can get the correct health care that they need, you can also have discussions to improve the service user lifestyle by advising them to lead a healthier and more fulfilling life. You can share knowledge and skills to improve your job. Effective communication mean you will be able to work better within a team because everybody will need to know the correct information.
Professionals will combined their skills and experience to meet the holistic needs of an individual, although for this to work well good communication and understanding of each different agency is needed. This prevents abuse as it is allowing several agencies to work together closely so it is all of their responsibility to pick up on if the individuals needs are not being met or if abuse is happening. Working in partnership with adults using services, families and informal carers Working in partnership with adults using services, families and informal carers encourages more trust and empowerment of people using the service as they are likely to feel more confident talking about their worries fear and abuse. The equality should encourage the growth of self esteem, self confidence and the strength to stop accepting abusive situations or behaviour as normal. Working in partnership with adults using services, families and informal carers also ensures an agreed approach that all involved are aware and so it can be monitored from more than one person which allows more than one point of view.
Also observing the service user and noticing if their health or moods have changed and seeing ways to adapt to their needs, such as if they are in pain or feeling down, offering them a compassionate ear. Developing and learning writing skills is a good skill for the carer to have as they may need to write reports on the service user in a clear and concise way. Being a good team player is essential for the carer as they need to work closely with medical personnel. Lack of team work can be the cause of accidents. Each team member plays an important role; team work helps the carer provide a higher quality more efficient and professional care.