Health and Social Care Unit 1

3633 Words15 Pages
P1: Explain the role of effective communication and interpersonal interaction in a health and social care context Communication can be described in many ways; talking verbally, interacting physically, passing or sending a message and sign language. Effective communication is important in health and social care settings because it will build a good relationship between the services users and care workers. This will enable care workers them to gain their trust from the service users which will keep a good bond between each other. So the first impressions of care workers should be polite, welcoming and good in order for them to value the care workers. There are several different forms of communication. Cyber communication is used to communicate in many varieties; E-mail, Facebook and Twitter. Smartphone’s can also be used for personal and fast communication; text messaging and phone call. Also the basic everyday communications which are the most common ways of communication such as; oral talking verbally, eye contact, letters, notes and memos. Methods of communication Oral communication means to communicate by talking so oral means with your mouth, therefore oral communication means to communicate by talking. Speaking to service users by guiding them or understanding what they are trying to say to you. For example, a service user may speak very quietly and you cannot hear them clearly therefore you will need to go closer to them like as they’re whispering to your ear, so you can hear them accurately. This will help promote effective communication because it is the easiest and simplest way to interact. Non-verbal communication means the process of communication through sending and receiving wordless (mostly visual) signs between people. Messages can be communicated through gestures and touch, by body language or posture, by facial expression and eye contact. It can
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