When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
This gives a written communication for the blind or people of limited vision. This is widely used for reading and writing by people who can’t see written script. | This can be used in a health and social setting when a service user is blind and needs a way to communicate other than speaking. This can be used when letting them know about events, change in treatment or medication ect. | The advantage of this communication is that the service user feels more comfortable being able to communicate with all types of people it allows them to be able to read and write as well like everyone else without them feeling out of place.
Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff. Avi.) Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues- Creates a positive vibe within the working environment b) Individuals using the service and carers- To assure care needs are recognised and fulfilled. c) Other professionals- That all information regarding service users are relayed to each other Avii.) Identify three examples of barriers to communication, and describe ways each barrier could be reduced.
Without communication nobody’s needs would be met and barriers would be produced between the client and the care service. Effective communication can allow us to use the right medication, injuries that the client may have had or have. Without effective communication a high standard of care and support and a safe practice wouldn’t be able to happen. It is important to observe individuals reactions when communicating with them they may show signs that they don’t like or agree with what your saying I.e facial expressions,having arms crossed. Smiling.
There may also be emotional factors that inhabit the conversation such as if the patient within the doctors surgery is shy, if the patient is shy it could make it difficult to keep the conversation going which may create an awkward atmosphere between the patient and the doctor. This also could make it difficult for the doctor to diagnose the patient because they are too shy to tell the doctor all of their medical problems. Social factors A way in which a conversation can be improved is by
They text back and forth, call each other on the phone, and also hang out and speak face to face. Lastly, once the receiver processes the information and understands the conversation, this is feedback. The person you are communicating with can fully understand the conversation, and this makes it effective. How do the basic elements of effective communication differ from the basic rules of health care communication? Poor communication skills within a health care setting can result in misunderstanding and faulty decisions that could adversely affect a patient’s health and well-being.
Alfonso Delovino Level 2 Health and Social Care Apprenticeship F/601/5465 1.1: Identify different reasons why people communicate. People communicate in care setting to pass on messages. People communicate to make themselves understood or request care services. During hand over it is vital to pass on information about clients if there are changes in their needs or they have taken their medication. it is also vital for me to communicate to client to inform them that I am here to support them in their care needs.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
However there are times when the receiver may not understand the message and the cycle would start all over again. Related to health and social Argyle’s communication cycle theoryis used in health and care, as communicationskills are highly important in a health and social setting. The communication cycle is a process of sending and receiving messages between people. It is also about how the health and social worker decides how to deliver the message across. Through these skills, patients can be able to build relationships with health and social professionals and health and social care professionals with colleagues and also patients.
Warm up take indicates that you value them Develop trust and confidentiality This may mean use of slang shortened words, cursing as well as inside jokes with family and friends. As a health and social care professional should stay clear of informal communication to a patient excluding the fact that the patient which is being treated id familiar. If a professional uses informal communication the service user might get the wrong idea and feel disrespected. If this is the case the professional has failed to create rapport and a positive and comfortable atmosphere. Non – Verbal communication Usually within a certain amount of minutes of meeting someone, we usually have already passed judgement ‘professionals are able to tell a service users emotion we can figure out what the personal is thinking.