In this assignment I will be going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge.
1. People have different needs and preferences in relation to way they communicate. 2. Communication in the health sector has to be effective so that patients are kept informed about their care and treatment, and can express their needs, views and opinions. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs It is important that you make sure that you are able to communicate with people you support in the best way for them.
4. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences (1.2.1) Everybody is different and has different needs so getting to know your Service User and how they communicate is key on how they can express their wishes, needs so you can make sure they get the best care and build a great relationship with the Support Worker. 5. Describe a range of communication methods (2.2.2) Talking, Hand Signals, Body Movement, Sounds, Eye Movement, Technology. 6.
SHC 21 2 2.1 Find out an individual’s communication and language needs, wishes and preferences Not everyone communicates in the same way. It is important to find out a person’s communication preferences to be able to support them in the best way and meet their needs. People can have a wide range of communication needs such as: * Language * Physical ability * Culture * Self-confidence * Level of learning ability You can find out an individual’s preferred communication method by asking them or their parents if they have any preferences, observing them, discussing with your team partially someone who has previously worked with the individual and reading any information you have about them. 3.1 Identify barriers to communication. Sometimes communication isn’t always straight forward.
We can contact the speech and language therapists if we need guidance on a change in a service user ie not eating oe swallowing well or just because they are struggling to talk. If the was a language barrier i could ask for an interpreter. I could just ask family for their input as they may know more about the service user or know how to communicate with them so we can learn from there ways. Each service user will have theie own care plan and their own PCP this will give us details of the service user, staff can add to this if there is a change or something that they know which others may not know. When you get to know your resdient you will know their communication needs.
201.3 Principles of communication in adult social care settings In your workplace and many other care homes you will need to find out things about the individual service users. One thing in particular you will need to find out is how they communicate and what language they use. The individual may use verbal or communication or may be non-verbal. If the individual is non-verbal they may use body language or sign language to communicate with you and if they are verbal they can just have a one to one conversation with you. The service user may even use a different language such as French or Spanish etc so you may need to get somebody to help translate their language into English, or any other language you may speak.
To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs To make sure that the service users’ needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. Remembering that everyone is different and no two individuals will require same care. 2.
Make sure you listen effectively and the use of body language is also important. 3.4 Sometimes you may need to get more specialist advice because an individual’s communication is too complex to deal with alone. Such as a speak and language therapist, sign language training. Where there is a language issue then you may need to get an interpreter.
For example, some store words or phrases and allow the user to put together messages which are then spoken out by the device. There are a number seek of different types of VOCAs available and it is essential to independent professional advice to ensure that the child is getting the right machine to meet their individual needs. (Other ways of speaking 20.11.12) Human Support The child may need a key worker so that they can get to know them better and be there for them when they need extra help and support. The key worker/teacher may need to learn sign language in
2.3 Describe a range of communication methods and styles to meet the individual needs * Verbal communication...speaking clearly and slowly, using the correct tone/pitch, factual and giving the individual chances to respond * Non-verbal... ensure you have eye contact with the individual to show you are focused on that individual and to show you are listening to what they have to say also, body language can show importance of what you are saying, picture boards and showing objects to an individual who cannot understand verbal communication. 2.4 Explain why it is important to respond to an individual's reactions when communicating * It is important to respond to reactions to show that you are listening to the individual and that all individuals have understood what is being said. Reactions can show if there is any confusion or if they individual is happy or upset with what has been said. Understand how to overcome barriers to communication 3.1 Explain how individuals from different backgrounds may use communication methods in different