Health And Social Care Level 3: Importance Of Communication

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Julie Bindha Health and Social Care Level 3 Extended Diploma Unit 1 P1, P2, M1 In this assignment I will explain the important of communication, and i will also give information towards the different types; verbal and non-verbal and when each should be used. This will include references to Argyle and Tuckman which I will link to the 'Baby P' case study. Communication is the process of sending and receiving information between two or more people in a group it is also a conversation in which no one gets confused by the other person’s meaning. To ensure effective communication we need to use reflection, the other thing is that we need to ask clarifying questions; questions that try to find out the true meaning of the other person’s question. An effective communication can also mean a conversation in which something is achieved.…show more content…
Text messaging using mobile phones can be useful for people who can’t speak or are deaf but there are times it should definitely not be used. For example; a Doctor should not tell confidential information to his patient on a mobile. This should be discussed face to face. Oral communication is often used when a group has to be told something at the same time so the person telling doesn’t have to tell members of the group individually. Babies use this type of communication when expressing their wants and needs to their parents, such as crying when they are hungry or tired. Signs and symbols are used throughout the modern world to communicate messages. Traffic signs direct motorists and pedestrians, fire exits displayed in buildings could help save peoples’ lives. This form of communication also includes gestures made by hands or arms such as someone opening their arms to give you a hug or shaking
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