L2- HSC Technical Certificate unit worksheet Unit 201 – Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201 1. Identify different reasons why people communicate (1.1.1) different people communicate to express needs; to share ideas and information, reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with other service users,staff,family To give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Service users communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. People communicate to express their emotions, their opinions, their needs and their knowledge. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication between colleagues and other professionals ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised. b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met.
All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would talk to the individual and inform them of the available choice of activities they can take place in that meets their needs. 2. Explain how effective communication affects all aspects of own work.
Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations. Good communication is important between staff and all involved in an individual’s care to ensure consistent delivery of the best level of care. Poor communication can lead to feelings of low self esteem, isolation, confusion, fear and frustration. It can also leave someone at an increased risk of abuse. 3.
In Health and social care, we need good communication skills to develop positive relationships and share information with adults using services. We also need to be able to communicate well with their families and/or other carers and their own colleagues and other professionals who are participating in their life. 1.2 Explain how effective communication affects all aspects of your own work. Effective communication is a two-way process - sending the right message, which is also being correctly received and understood by the other persons. It is essential that there is good and effective communication taking place within the work setting.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2 Explain how communication affects relationships in an adult social care setting. Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.
To give encouragement and to make a person feel valued. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication would create a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be up to date, staff members will know where they are and if extra support is needed. b) Individuals using the service and their carers Effective communication is essential in building a good relationship between the client and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met.
All members of staff should attend hand over at the beginning of each shift and also complete communication books after attending to an individual, thereby keeping other members of staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to * ensure they are met. As a carer I would discuss the options and choices available to * individuals allowing them to make their own choices. If a child is unwell when being dropped off and the information is not passed onto the carer, who in turn does not report back to Mum at pick up, respect and trust can be lost and feelings and emotions such as anger and confusion can creep in. Children and their carers have