Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Good communication will make carer's more efficient and will enable them to develop their role when working with elderly people with mental illness.
It is essential that there is good and effective communication taking place within the work setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role as support worker for adults, there must be effective communication between the service users, other key workers and myself. This will help keep positive morale and improve the quality of work. Effective communication skills are also needed to encourage service users to talk about what they are feeling, to say what they think or to express their needs, concerns, wishes or preferences.
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
Having good observation while communicating with an individual is important as you can see if they are comfortable with the conversation through their body language. There might be an issue within the workplace, a service user might not be as talkative as usual and by observing them while communicating a support worker can pick that up and ask the service user if there is anything wrong. Outcome 2 1. No preferences or language needs to follow/ identify, is slightly hard of hearing. Wishes for support workers to follow the care plan to provide quality care.
Explain how using a positive approach toward a co-worker who lacks confidence in the workplace can help them to gain more confidence. Answer: Offering encouragement; Recognising their strengths, skills and preferences; Listening to their needs and opinions; Responding sensitively to their needs; Value the co-worker’s skills, abilities and opinions; Sharing resources, my own talents and skills, the co-worker can benefit from my knowledge; Share the workload and responsibilities; Demonstrating or explaining something I know more about; 3. How can you show respect for the role of a senior member of staff who has asked you to follow a set of instructions? Answer: Use active listening skills and eye contact when the senior member of staff is talking to me; Clearly and tactfully voice my concerns at the appropriate time to clarify the instructions; Using caring and respectful communication techniques to discuss the problems; Receive the senior member’s opinions, criticism and advices positively and thoughtfully; Cooperate with other
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.
1.2. Explain how communication affects relationships in an adult social care settings. Effective communication helps to build a close relationship between colleagues and good relationship with service users. If communication is not used efficiently, this could damage the relationship and lead to misunderstandings and barriers of communication. In many communications, the message (what is said) may not be received exactly the way the sender intended.
It gives them a greater sense of personal skills to find ways to living a more resourceful life, giving them the confidence to take positive steps towards a better sense of wellbeing. A counsellor abides by the code of ethics and practise. Will agree with a client a contract whereby the client is clear on what to expect from the beginning of the sessions. Allowing them to work through their issues with confidence. Other professions like teachers, doctors, solicitors and also friends, are thought by most clients to be like counsellors by them being in official roles.
We all think differently and communicate in different ways. The people you are supporting will communicate because they are motivated by what they need. 1.2 Explain how communication affects relationships in an adult social care setting. Good communication is the key to a productive relationship between the patient and carer. Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes.