Health and Social Care Level 3 - Unit 1: Developing Effective Communication in Health and Social Care - P2, P3, P4, P5, P6

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Unit 1: Developing Effective Communication in Health and Social Care P2 – Discuss Theories of communication Task 1 - A The Communication Cycle 2. Message Coded – This is when the person decides how to send their message. This could be either verbally or non-verbally. 1. Idea Occurs – This is when a person creates something to communicate. 2. Message Sent – This is when the person sends out their message to others. 6. Message Understood – This is when the receiver knows what you told them. 4. Message Received – this is when another person notices that you have sent them a message. 5. Message Decoded – This is when the receiver has received your message and is now working out what it means. Task 1 – B Scenario 1: A patient has entered the hospital and needs urgent attention. The doctors and nurses rush to him and soon realise he is deaf. This is a major problem as the communication cycle is broken as they can’t understand what the deaf person is trying to communicate I will now explain what the doctors and nurses could do to complete or improve the communication cycle between the patient, doctors and nurses. Stage 1 – Idea Occurs At this stage the doctors and nurses are thinking about what to say to the patient. Stage 2 – Message Coded This stage is when the medical team have decided what to say to the patient. Stage 3 – Message Sent At this stage the doctors and nurses send their message to the patient only to realise that he is hearing impaired and the communication cycle has been broken, unless they can think of a way for the patient to decode their message. Stage 4 – Message Received This is when the patient notices that a message has been sent to him and begins to try and understand it Stage 4 – Message Decoded This is the stage where the patient would normally understand the message he is being sent, however

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