Health and Social Care Level 3 Assignment 301 Communication

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Assignment 301 - Principles of communication in adult social care settings Task B - Case Study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication. She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. Bi. How would you explain the term 'confidentiality' to Hannah? It is Hannah’s right to make decisions for herself and choose whether to take her medication or not. In this case from the information given it could be detrimental to her health as through Hannah not taking her prescribed medication she may be at risk of harm and therefore I would need to pass the information on to my Manager to ensure Hannah's wellbeing. It is Hannah’s choice who she shares information with and I would give her my assurance that the information would not be shared with her daughter. Confidentiality in general means that information will not be discussed outside of the social care setting. Bii. Describe the possible tensions that may arise between telling others of Hannah's decision and keeping this information totally confidential The information Hannah disclosed to me would be passed by my manager on to those dealing directly with Hannah's care for example her GP, who can work with Hannah to help her understand the benefits of taking her medication. If the information was shared with Hannah's daughter this could cause upset and potential breakdown of the relationship with her mother as Hannah said her daughter 'will be very angry' . Also if you were to share the information with Hannah's mother without her consent then she would lose all trust in you. Hannah has the
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