Effective communication skills are crucial in jobs in the adult social care sector. As care professionals it is our responsibility to make sure that our communication skills meet the needs of the individuals whom we work with. We communicate with a variety of people whilst at work and it is essential we build the best communication relationships we can. Tenants. Having a good communication relationship with my tenants is a vital part of relationship building, good relationships with our tenants enables us to care for them in the best way as we gain their trust, a greater understanding of them and their needs.
When you support someone, you will get to know and talk to them, and a relationship will grow. Professional relationships are built on respect, trust and good communication. Professional requirements and the Code of Practice relevent to the country you work in bind you to deliver a certain standard of service and behaviour. The Code of Practice covers issues such as treating people with respect, behaving honestly and being trustworthy, maintaining confidentiality and working in the best interests of the prople you support. 1.2 Explain how communication affects relationships in adult social care settings.
UNIT 303 DIP 1.1 TC 1.1 • Diversity means variety. including in their age,sex, sexual orientation, physicalcharacteristics such as height, weight and skin colour, ability, personal experiences and personal attributes, such as beliefs, values and preferences.• Equality is about treating people fairly,regardless of their differences, by ensuringthat they have access to the same lifeopportunities as everyone else,• Inclusion inclusion is about acceptingeveryone, regardless of difference. It is alsoabout getting rid of intolerance ofdifferences and providing help and supportwhere appropriate. Discrimination is the treatment of one group or person in a less or more favourable way than another on the basis of race, ethnicity, gender, sexuality, age or other prejudice. DIP 1.3 TC 1.3 Inclusive practice is about attitudes and approaches taken to ensure that people are not isolated or excluded.
Principles of diversity, equality and inclusion in adult social care settings Unit 303 Outcome 1 Understand the importance of diversity, equality and inclusion 1.1 Explain what is meant by: * Diversity- Understanding that every individual is unique and recognising individual differences. For example race, ethnicity, gender, sexuality, age, physical abilities, religious beliefs, etc. * Equality- Fair treatment and access to opportunities for every individual in spite difference in their, culture, race, religion, ability, gender, sexuality or any other characteristic. * Inclusion- Accepting and involving everyone regardless of age, gender, race, sexuality etc. Recognising we are all equal, although we are not the same and have a sense of belonging.
2. The individual being discriminated against may: be excluded from or miss opportunities and not fulfil their potential, be excluded from certain roles, commit self-harm, have low self-wroth, a confused identity, fear of rejection, have low self-esteem and dampen their motivation to learn. This all means they don’t reach their full potential and are unable to give their full contribution to society as an adult. Those who inflict discrimination are also harmed as their prejudice makes them believe some people are inferior to them, giving them a distorted view on the world. The families and friends of individuals who are discriminated against can be affected in many ways.
Prejudice and discrimination can affect people’s opportunities, their social resources, self-worth and motivation, and their engagement with wider society. Moreover, perceptions of equality and inequality are themselves drivers of further discrimination. Consequently, establishing, promoting and sustaining equality and human rights depend on understanding how people make sense of and apply these concepts in their everyday lives. (Abrams, 2010) Prejudice can be defined as the preconceived notion that devalues individuals due to their perceived membership of a particular social group (Abrams, 2010). It takes place when people pre-judge others on the initial encounter on their appeal or character.
disability) Example: My workmate has a slight disability but is treated the same way as the rest of my "team" no favours or less favours, just the same as the rest of us. 2.2 DESCRIBE THE POTENTIAL EFFECTS OF DISCRIMINATION There are many effects on an individual that discrimination can cause, these include: Causing upset, affecting an individual’s self-esteem, causing stress, an individual could feel isolated, affecting hopes
Breakdown of Relationships There are theories of relationship dissolution and these give possible reasons as to why couples break up. Duck (1999) suggested that relationship breakdown is due to three risk factors, this includes; lack of skills, lack of stimulation and maintenance difficulties. Lack of skills is when some people have poor communication skills, so they have poor quality conversations and do not indicate interest very well. Duck (1991) argued the lack of social skills can be seen as a disinterest and lack of effort to maintain the relationship, so it breaks down. Lack of stimulation; the social exchange theory suggests that people look for rewards in a relationship of which is ‘stimulation’.
Describe the potential effects of discrimination Potential effects may include affecting an individuals self-esteem, causing stress and upset also creating tensions. Discrimination can also make people feel isolated and affect individuals hopes and expectations. Can also lead to stereo typing, labeling and producing prejudices. Explain the importance of inclusive practice in promoting equility and supporting diversity. Inclusive practice is about the attitudes,approaches and strategies taken to ensure that people are not excluded or isolated.
Therefore it consists many factors which are visible or non-visible, which include personal characteristics such as background, culture, personality and work-style in addition to the characteristics that are protected under discrimination legislation in terms of race, disability, gender, religion and belief, sexual orientation and age. By recognizing and understanding our individual differences and embracing them, or by moving beyond simple tolerance, we can create a productive environment in which everybody feels valued. Equality: Equality- is about treating people fairly, regardless of their differences, by ensuring that they have access to the same life opportunities as everyone else, i.e. that they have equal chances. Life opportunities including: housing.