Identify barrier to communication. Sometimes you will find you are unable to communicate effectively in the work place for a number of reasons. Knowing about different barriers you may come across will help to avoid difficulties and adapt your approach where necessary. Environmental factors –noise impairs listening and concentration. Poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip read.
1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them.
Visual impairments can also be difficult in these situations and may affect a person’s ability to read body language, facial expressions and see gestures. Persons who have dual sensory loss will find it extremely difficult and be frustrated during day to day tasks. It can lead to loss of interests in activities and in some case may cause a person to have little or no contact with the world around them. It can have serious effects if a person misinterprets what they are being spoken to about by their family, friends and possibly medical professionals. Persons with hearing impairments would need to focus on reading lips and body language to uphold conversations just as people with visual impairments would rely on their hearing to be able to function effectively within society.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
Body language, facial expressions, conversations etc, are all part of environmental information and tells us what is going on around us. Sensory loss, therefore, can affect mobility, communication and can lead to loneliness and isolation. Communication can be very difficult to somebody with sight or hearing loss. For sight loss, reading may be difficult, also, facial expressions and body language is missed, or misread, so it could be hard maintaining relationships. Orientation can be affected and people can lose a sense of what is around them and where they are.
Unit 4222-301 Promote communication in health, social care or children's and young people's settings (SHC 31) Outcome 1 1.1. The different reasons people communicate:- Service users can express what their needs are or what sort of support they may require. Service users and carers alike communicate to build and maintain a good relationship. Carers documenting and sharing all relevant information (so that continuity of care can be kept). If unsure of anything, always ask questions.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
You don’t always realise that others accent can affect your own way of speaking, this creates the biggest barrier to effective communication. Using strategies helps you to communicate effectively. E.g. * Speaking clearly and slowly Focus on speaking slowly, even if you are on a time limit; don’t rush through your communication. Miscommunication and misunderstanding can result in poor communication.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.