Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
Ensure they are involved and supported to take control so that they feel included and empowered in the process. Showing empathy and listening to them so you can offer support, guidance and advice. Its important to offer both practical and emotional support during a period of change. Offering emotional support helps people to deal with the change they are going through, communicating with them so they can talk about their views, concerns and fears and knowing that they are being listened to can have a positive effect on a persons wellbeing, you can offer them support by being there to listen offering them encouragement and giving them any relevant information that can help them. It lets the individual know that you have an understanding of how they feel and that they are valued.
b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
1. People have different needs and preferences in relation to way they communicate. 2. Communication in the health sector has to be effective so that patients are kept informed about their care and treatment, and can express their needs, views and opinions. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs It is important that you make sure that you are able to communicate with people you support in the best way for them.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
If you have a good communicative relationship then this can assist the individual with their learning, it will make it easier for you to negotiate when disagreements may occur. When working closely with children, young people and adults it is important to have effective teamwork and to also let them be independent in making their own decisions. If you have already built a trusting and respectful relationship then working as a team will become easier and the individual will know that they can trust and count on you. ( 1.1 1.2 To build positive relationships with children, young people and adults you need to show respect and consideration and remember every individual has their own uniqueness. Take time to listen and give your full attention, remember significant information given by an
Also a child can tells us some news, or a parent asks a question. A colleague might give us instructions or a visiting practitioner might make an observation. The information you give, receive and pass on will help you to carry out your work effectively. To expressing needs and feelings: children and young people should given opportunities to express themselves freely , also adults need to share needs and feeling with each other and in this way build up a sense of trust with the person they confide in and meet their needs. To sharing thoughts and ideas: If we have ideas, questions and opinions about our work, we should sharing them with colleagues helps to clarify, develop and even change the way we think and act.
Use and Develop Systems that Promote Communication. The range of groups and individuals whose communication needs must be addressed in my job role is wide, and includes: * Service users * Families and friends * Advocates * Colleagues * CQC * Health professionals * Social services. Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: * Feel relaxed. * Are able to empathise with the other person.
This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 2. Be able to meet the communication and language needs, wishes, and preferences of individuals. 2.1 DEMONSTRATION 2.2 Describe the factors to