They include: valuing silence, listening to what has actually been said, using affirming body language, and reframing what has been said to check meaning. Silence is important because it shows the listener is attentive, allows the speaker to finish what they are saying, and, to some extent, provides the speaker with the opportunity to hear him or herself talk. It’s also important for the listener to fight the urge to speak what is on their mind and listen to what is actually being said. Listeners may want to add something to conversation, e.g., make suggestions; in doing so, however, the listener might miss the real meaning of what is being said. Using affirming body language is also important in letting the speaker know the listener's attention, e.g., nodding and smiling.
I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you. When communicating with the children I make sure that I am approachable, I feel that it is important to smile around the children as this can help them to feel comfortable around you. When communicating I need to make sure that I use the correct tone of voice. I like to get down to the child’s level so I don’t seem intimidating. By using their interests I can bond with the children to create a positive
2) Explain ways of making contributions to discussions that help to move them forward In order for any contribution to help move a discussion forward, it must be relevant to the discussion. You must listen to what is being said and only put your point across if it is valid. Do not be afraid to disagree but do so politely; and the same applies if someone disagrees with you. Also, always be aware of body language, you must be open so as not to look confrontational. You do not wish to take over the discussion as everyone’s opinion is valid, and you can learn a lot from the views of others.
During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Being an effective communicator requires the person to be open minded in respecting other people's thoughts and opinions in avoiding passing judgment on what that person is saying. Active listening is also another form of being an effective communicator as it
Describe ways to reduce barriers to communication A Ways to reduce barriers to communication could include:- *Showing that you are listening and interested in what the individual has to say. *providing an appropriate surrounding or environment. *making sure the individual is comfortable with the environment. *Understanding and being aware of the individual’s needs, wishes, beliefs, values and culture. *make sure you are being non-judgemental.
* Are able to empathise with the other person. * Experience warmth and genuineness in the relationship. Effective communication also requires the care worker to develop and use a range of skills, abilities and communication techniques. * Active listening – a person who uses active listening pays close attention to what the other person is saying and notices the non-verbal messages they are communicating. People who are good at active listening also tend to be skilled at using minimal prompts.
people who use services so that you know what they need you may be able to look at the service plan but that don’t always tell you the needs of the service user that is why you have to communicate with the service user as they can tell you in more detail of what they need. Helps to build trust communicating with the service user enables trust as when you are moving and handling them talking to them calms them and focuses them on something else. Needs it helps to build trust with the service user and prevents misunderstandings. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. You can learn a great deal from studying someone's reactions while you are talking to them.
It can make a service user feel more relaxed with you because they knew you had been listening to what they were saying. It is a good listening skill. A nurse or