Health and Social Care

1059 Words5 Pages
Unit 1: Promote Communication in Health, Social Care or Children's and Young People's Settings. 1.1 Identify the different reasons people communicate. People communicate to express any feelings or needs and to share information and ideas. Questions can be asked and problems can be solved through communication. Communicating can also build bonds and relationships between people, for example if a service user is feeling lonely and they're trying to communicate with you and you don't show any interest or patience they become resentful and will refrain from communicating with you in the future which could effect your knowledge of their needs and feelings. However, taking time to communicate and listen to your service users reassures them that you are there to listen and respond to any needs. Reassurance can also be given if a service user is feeling low or wants questions answering and it also allows people to share experiences. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationships at work as it helps to build trust whether it be between colleagues, service users, their families or other professionals involved. It is important to have trust with work colleagues as information can be shared and acted upon as a team to help maintain good health and wellbeing to each service user. Communicating with service users affect relationships as it helps support workers have a better understanding of their individual needs, service user can communicate to support workers to express they like a set routine when receiving personal care for example. Communicating with service users' families affect the relationship as it will help them to trust the support workers working with their family member within the company's care. 2.2 Describe the factors to consider when promoting effective communication. The factors to consider
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