Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression. People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting. People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues. 1.2.
Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors. Effective communication is vital for the support worker. The service user and the support worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the support worker speaking clearly and using phrases and sentences that service users can understand. This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.
The belief in the caregiver will encourage the patient follow the plan of care benefiting both patient and caregiver. If the caregiver or patient is perceived in a negative perspective, patient or caregiver, healthcare communication fails creating a negative effect on caregiver and patient. Healthcare communication can happen in different forms and can be as simple as a person’s posture or facial expression. A negative attitude shown by a caregiver can make a patient feel inadequate in the situation and unable to participate in his or her care. A negative attitude of a patient can create doubt in the caregiver that the patient has a desire or even know how to participate in his or her care.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
The role of the health and social care worker Outcome 1 - Understand working relationships in social care setting 1. * Working relationships: these are relationships that are formed whilst within the workplace, such as work colleagues, and it is necessary to maintain a professional nature whilst at work. It involves the concepts of teamwork, working with colleagues towards common goals of which is set out with the companies agreed ways of working, and therefore sharing same goals and purposes. * Personal relationships: these are relationships that are generally formed amongst friends, family members, or others within a social group - often based on similar likes and/or social commitments. Other relationships formed can be of a romantic nature, based on love and family bonds.
Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs. 1.3 Be able to reduce barriers to communication Environmental factors – noise, poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip-read. Also being too hot or cold cause discomfort and those that lack privacy discourage people from expressing their feelings and problems. Development Stage – a person’s development stage could limit their ability to communicate and may be a barrier to effective communication, if you don’t take this into account when choosing your words or way of talking to them. Don’t use long sentences, complex words or unusual phrases with young children, for
• Individuals using the service and their carers bad communication towards the service users can make them feel on edge and not comfortable with the service they are using, on the other hand good communication with the service users and carers can build good relationships 1 Health and Social Care Assignment 3. Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method: look at the care plan How effective is this method? it is quiet
It is also very important to be aware of the immediate needs of the person you are communicating with for example if they are experiencing some form of personal crisis, they are upset, unwell or excited to ensure they feel valued and supported. Each of the people I need to communicate with may need that communication using different methods for example written reports for managers and social workers, emails, forms and letters for Ofsted, teachers and other professionals. The young people I work with need me to communicate with them in language they understand, not using terminology and jargon that confuses them and means they ‘switch off’ and do not listen. Knowing my audience is important so I can adapt my communication effectively; for example with a good friend I may be upfront and blunt, however with my manager I would want to speak with more respect. Good effective communication requires there to be trust and respect within the relationship.
That's why friends are there for you. If you keep things private to yourself, people around you wont understand what is happening with you, which you end up hurting you and make another pile of stress. The most common examples are relationships. When your relationship isn't going so great and you keep it to yourself, seeing your friends or families and they ask you how you are you doing. You get more stressed and hurt because you're keeping it private.
Communication and Overcoming Obstacles Having different communication styles is important. You need to be able to have a different way of communicating in your professional life than you do in your personal life. If you communicate with your professional colleagues, instructors, and classmates the way you do your friends and family they either might not understand you or they might be offended. I find that it is best to be a little reserved in a more professional atmosphere than you would be in your social circles. For example, my friends and I have certain ways of saying things that some people might not understand.