Listening skills, open mind, look at both sides, no assumptions might be a few. You may utilize different skills depending on whether the conflict is between you and another or if you are trying to assist others where there is conflict between them. • Clearly describe the issue(s) • Stay neutral, calm and grounded; don't get involved in the emotion of the issue(s) • Don't worry that your needs will not be met or that you won't be heard • Clarify what your understanding is of what is being said • Re-state your understanding of what you heard to confirm your understanding in a non-judgmental way 207 3.1 Q. Explain the importance of establishing consent when providing care or support A. It is important to establish consent whenever possible when
Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user. When a good solid rapport is built the service user should feel confident to approach and address certain achievements that can be overcome, i.e. ; personal hygiene or domestic house hold tasks. Question 3: The following questions are about factors to consider
Unit 201 Outcome 1 1 - People communicate for differebt reasons, to protray their feelings, emotions, pain opinions etc. Communication is essential, so that it ensures a continuity of care for the service user. 2 - Effective communication is important as it ensures that information is clear, concise, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service. 3 - Its important to observe an idividuals reation when communicating with them as to see if they are listening and understanding what you are saying.
In order to build positive relationships with other individuals we must show respect and courtesy, from the simple ‘please’ and ‘thank you’ to listening to peoples points of views; this is particularly important to remember when communicating with people from different cultures who may have other beliefs and values. By taking time to remember someone’s name or how they should be addressed and by using warm tones of voice especially with children and young adults, courtesy and respect provide a good foundation to agreeable relationships. Being considerate is also an important factor when building positive relationships – having empathy and trying to understand other’s situations. For instance, there are times when we are all under some form of pressure and act out of character or respond in a way that may be offensive. It’s during such times, that there is a need to understand what may have caused such a response and to be empathic to the person’s individual situation.
Confidentiality is based on: Privacy, which is related to the notion of respect for the person - people have a right to decide how much information about themselves should be shared with others, and public interest. Keeping information secret means that it should not be discussed in any circumstances other than with the person the information was meant for. Confidentiality is not only a matter of keeping information secret. It also rquires that anyone keeping information in the course of performing his or her work will not use the ifnormation given for personal advantage or fo the advantage of anyone else. In care settings when situations of stress or need occur, service users might need to share personal information with their carers.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
If confidential data is shared publicly this could cause an individual’s self-esteem to decrease dramatically therefore the implementation of the data protection act in organisations is essential so this does not take place. The health sector handles some of the most sensitive personal data, and patients have the right to expect that information will be looked after. It is important that all cases of discrimination which occur in health, public health and adult social care services are reported at the earliest opportunity, and are handled effectively. The Date Protection Act ensures that these types of discriminatory practices don’t take place by making it illegal for organisations to reveal any of the sensitive data they keep to anybody else. This prevents infringement of rights as it is a person’s human rights to have their data protected at all times.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.