Unit 1 (SHC21) INTRODUCTION TO COMMUNICATION IN HEALTH AND SOCIAL CARE
1.1 Identify different reasons why people communicate.
People communicate to express their needs, to share ideas and information, to ask questions, to socialise, to express their feelings, to reassure one another, to build relationships and share experiences.
1.2 Explain how effective communication affects all aspects of own work. Communication with others, such as colleagues is essential for our day to day work, because without communicating with them, could result in service users being harmed due to not knowing what the other person is planning on doing, because of the lack of communication. People who use services; so we know there needs, it’s one thing to look in the service plan but to know what they really need personally, you need to speak to them or people that know them. Communication supports the development of effective relationships between everyone, it helps to build trust and aids the understanding of an individuals’ needs and prevents misunderstandings.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
By observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more…. This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem.
4.1 Explain the term confidentiality.
Confidentiality means not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it.
4.3 Describe situations where information normally considered to be confidential might need to be passed on.
• There are 3 situations in which we will disclose information:
1. When the client has asked us to. We will ask clients to...