Health and Social Care Essay

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Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN HEALTH AND SOCIAL CARE DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE R/600/8939 LEVEL 3 UNIT 1 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE R/600/8939 LEVEL 3 UNIT 1 AIM OF THE UNIT In a world without words or actions, no one would speak, smile, point, text or write. That would be a world without communication. This unit aims to introduce learners to the many different forms of communication and consider what can help or hinder effective communication. Learners will consider a wide range of communication skills and apply their knowledge to situations that could arise within a health and social care context. They will be able to participate in interactions and gain understanding of the importance of communicating effectively in different situations. forms of communication such as Braille or Makaton. This unit will equip learners with knowledge and understanding of a number of communication theories, for example Egan’s SOLER theory, which may be used to enhance their own use of communication. They will also gain an appreciation of the usefulness of such theories in the health and social care sectors. People who access services do so because they have needs and these have to be expressed by the individual and understood by the practitioner; communication facilitates this. It is not always easy to communicate effectively and factors that inhibit and support communication will also be covered in this unit. Learners will investigate a range of these factors, for example language, environmental conditions, positioning and body language. They will develop an understanding that many of these factors can have a negative impact on communication and that these barriers will need to be overcome in order to

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