Assignment 301 Principles of communication in adult social care settings. A1. Identify four different reasons why people communicate. 1. To give help and advice.
2. Give two examples of different working relationships in an adult social care setting. 1 Health and Social Care Assignment 3. Explain why it is important that social care workers work in partnership with individuals using the service and their family. 4.
Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings Outcome 1 Understand why effective communication is important in the work setting The learner can: 1. Identify the different reasons people communicate In order to identify the needs people communicate we need to know the definition, types, cycles of communication and the barriers to communication and to overcome such barriers What is communication? Communication is the means of interaction between everybody Types of communication: * Verbal communication: This is the form of face to face communication that involve the use of words, sound and language. * Non-verbal communication: this is the form of communication that involves the use of gestures, signs, pictures, symbols. * Formal and informal communication Reasons for communicating: * To feel closer to people around * To satisfy our emotional needs * To express ourselves * To understand others and for others to understand us * To socialise * To show gratitude and express appreciation * To satisfy our physical need * In order to feel safe and wanted 2.
Effective communication can affect relationships in an adult social care setting between individuals using the service. This is a fundamental way of building meaningful relationships between the carer and the service user. It is also a way of the service user expressing their needs and the carer/social worker to convey the service user’s options to them to ensure they are getting what they need from the service. It is a way of relating information in a concise and clear way. AIII) Using the table below, identify three ways of finding out the communication and language needs of an individual.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals b) Individuals using the service and their carers Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Aiv Describe three factors to consider when promoting effective communication. Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting.
3.It can also make a person's quality of life better if they are communicating that they are in pain. 4.Also life saving in the case of a warning. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals is that you understand one another in different situations, that you can work together as a team communicating. Understanding also that the right information is given out by listen to one another. b) Individuals using the service and their carers is different depending on the person with who you are communicating and the purpose of the communication.
Influences such as: • memory loss • losing recall • inability to speak • disorientation • misinterpretation of information • variations in lucidity 2. Other factors such as: • personality changes • health changes • environmental changes eg • place of residence • behavioural change • social change • lifestyle 3. Memory impairment effects such as: • lack of recall • not making connections • use of demeaning speech • use of inappropriate tone • of voice • challenging language • using inappropriate words or sentences Outcome 2. 1. Person centred approach: This is a way of working which aims to put the person at the centre of the care situation taking into account their individuality, wishes and preferences Identifying communication strengths through: • life story profiling • personality profiling • health profiling • one-to-one case meetings • enriched care planning 2.
Finally, sometimes having advocates or carers can be a problem if the person addressing the special needs person talks to their advocate rather than them. This can insult the patient, as they may feel undervalued or insulted. Communicating through special needs requires a lot of training in order to communicate successfully with no
The best way for me to establish the communication and language needs, wishes and preferences of an individual is to first off all look in the care plan as client’s wishes are often stated. I would ask the individual if the communication method being used is effective. I would also try out different methods to see which one gives the best result and the one which the individual is more comfortable and confident using. 4. Describe the factors to consider when promoting effective communication (2.2.2) There are different factors to consider when promoting effective communication.
promoting choice and rights (4.1) Promoting individuality reduces the likelihood of abuse by enabling the vulnerable adults to feel part of their care by promoting their interests, aspirations and understand that everyone care needs are different. Getting to know your patients helps to create a strong bold and good working relationship. Promoting rights allows the vulnerable adults allows them to feel that their wishes and voice is heard and recognised and allows them to be individuals. Abuse is reduced by person centred values because institutional abuse often stems from things being done to people because it's convenient for the staff. The individual's feelings and preferences are not considered.