Types of communication and interpersonal interactions
There are different types of communication such as:
1. One to one communication
This type of communication needs to be started with emotions such as ‘Hello, how are you’ or ‘Good Morning’ to create the atmosphere needed. In the same way it should be ended with emotions such as ‘we will speak soon’ or ‘see you later’. This communication is the interaction between two people. It ensures that each person communicate has one another’s attention. Other types of this communication can be through message and email. An example of this can be when a Doctor is talking to his client on how to deal their illness and ways to prevent it.
2. Formal communication
This communication normally involves two or more people and requires both verbal and non verbal skills which does adhere the rules of formal communication. This occurs in workplace settings between employers and employees and between professionals and clients. When using formal communication speaking well mannered, good posture, and body language is part of this communication. An example of this can be discussing care plans for patients and explaining procedures as well as formal letters or email, reporting accidents to managers, handing over details of work to new colleagues etc. There are a lot of advantages using this type of communication such as confirming what has been discussed and agreed, providing guidance to be followed. However there are also disadvantages such as creating anxiety for the individual when specialist or technical language is used, information may be misinterpreted and clients may be listened to rather than discussed.
3. Informal communication
This communication again involves two or more people who normally know each other such as friends and family. But however this type of communication does not adhere to the rules of formal communication. Language used in this communication tends to be words that the...