It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship. This relationship can help an individual communicate their needs, allowing care professionals to taylor their care to the individuals preferences. Outcome 2 There are many ways to find an understanding of an individuals needs. In a care setting an assessment of the individual would have taken place. This information is relayed to carers, allowing an understanding of the situation.
Principles of Communication in Adult Social Care Settings 1. Understand why effective communication is important in Adult social care settings: 1.1- Identify the different reasons why people communicate: To express their needs To get to know each other and form relationships They may want to share their past experiences To socialise with others People also communicate to maintain and establish relationships with others Reasons why people communicate are to obtain and receive information They may want to share opinions, feelings, emotions Communication is an important thing a carer can use to meet the needs of a individual. Communication ensures effective team working and continuity of care. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis.
Define the term ‘Duty of Care’ A duty of care is a legal obligation imposed on a carer requiring that they adhere to a good quality and standard of care. It is my duty to take care of vulnerable adults and to ensure that their needs and well-being are looked after. Although Health and Social Care Organisations have what is called ‘duty of care’ towards the people they look after, it is not only down to the care establishment to prioritise the safety, welfare and interests of the people using its services. It is also down to the care workers of the establishment. The employer also has a duty of care for staff members, to ensure that working conditions are safe, and suitable to deliver the service.
Principles of communication in adult social care settings. 1) Understand why communication is important adult social care settings: 1.1) People communicate to express needs, share ideas and information, to reassure, to build relationships and to share experiences. Communication is an essential tool a carer can use to meet the needs of the client. Communicating with colleagues ensures effective team working and continuity of care. Clients communicate with their carers to express their needs and preferences and to ensure they are met.
Evidence for Learning Outcome 1 Understand person-centred approaches in health and social care Assessment Criteria: AC1.1 – Define person-centred values AC1.2 – Explain why it is important to work in a way that embeds person-centred values Extract from Written Questioning: Written Question: ‘Define person-centred values and explain why it is important to work in a way that embeds person-centred values’: Response: ‘The underlying purpose of “Person-centred values” is to ensure that the individual needing care is placed at the very centre of the decision making process about their life, the services and support they want and need. Therefore, under this strict system, the person is always placed at the very centre of the planning of the care programme required, in that he or she will always be consulted and that his or her views will always come first. Therefore the plan is tailor-made to that particular person, and it should include all aspects of care, from the Social and Health Services, from that individual’s family and from the voluntary sector. This is the current policy and it applies to those people with learning disabilities, mental health problems, and physical disabilities, to older people who need support, and to young people making their transition to adulthood… To place the person at the centre certain values must be upheld: Individuality (everyone’s differences must be recognised and respected), Choice (for individuals to be able to make own choices and be in control of own life), Privacy (information and activities must be kept confidential), Independence (empowering individuals to do activities for themselves) and dignity (be treated in a respectful way). It is vital for the social care worker to work using these precise methods to establish the needs and wishes of the individual.
There are several standards within the care sector that will influence the way that carer’s job roles are carried out. Here are the standards for Social Care Workers: 1. As a social care worker you must protect the rights and promote the interests of service users and carers including treating each person as an individual, respecting diversity and different cultures and supporting service user’s rights to make choices based on the services they have available. 2. As a social care worker, you must strive to establish and maintain the trust and confidence of service users and carers which includes being honest and trustworthy, communicating in an appropriate and straightforward way, respecting confidential information, being reliable and dependant and adhering to policies and procedures about accepting gifts and money from service users and carers.
Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. 1.2 Explain how communication affects relationships in an adult social care setting Communication affects all aspects of the working environment. Effective communication is a two-way process : sending the right message, that is also being correctly received and understood by the other person. Daily tasks will be much more successful with smooth transfers of
By recognising the centrality of the individual, we empower them and boost their confidence. We will then also able to identify the best ways to help the individual maintain their independence while promoting health and well-being. We will also be able to identify where further help is required and help the individual to use their strengths and abilities for their own benefit. Recognising strengths and abilities also helps build confidence to try new things and to challenge their own disabilities. Person-centred care sees patients as equal partners in planning, developing and accessing care to make sure it is most appropriate for their needs.
Unit 1 Principles of communication in adult social care settings Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate to express needs, to share information and ideas, to express feelings, socialise, ask questions and feel reassurance. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings and emotions, to give encouragement and show others they are valued. Communication is essential so you can meet needs.
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Learning outcome 1:- Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate to express a need or want, to find out information, Convey information, Socialise, Ask to do task’s and ask questions. Communication happens between service users and staff, staff and service users, management and staff etc. 1.2 Explain how effective communication affects all aspects of own work Effective communication creates a understanding between staff and service users this ensures the service receive the best possible care, this keeps staff up to date and ensures a smooth running of the house. This can be positive and negative. But all communication between professionals, staff, service users and management ensures that the service users get the best possible care.