Quality Management Assessment Tacia Palmer HCS/451 Roger Arbuckle February 18, 2013 Introduction Quality management in the health care aims at ensuring that patients, who seek their services, obtain an exceptional provision of health care. According to Reichert (2011), every health care giver aims at providing quality services to their clients compelling them to employ quality management. Health care organizations perform this task to exhibit their dedication to providing the best care for their clients. Quality management application in health care businesses ensures that doctors and administrators benefit from the identification of ways to enhance internal procedures in order to ensure quality services for their patients. The major
1. Compliance Status Following rules and regulations is important for institutions and any type of establishment to maintain organization and most importantly provide safety for those involved. For the organization and safety of everyone involved, it is important to comply with particular criteria. Hospitals are one of the many organizations that must comply with regulations to keep patients and staff safe and as well as maintain the quality of care. Ideally, a good care system for patients includes medical professionals as well as friends and family to compliment each other in providing for patient needs.
These concepts would be leadership, putting the patient first, communication and improvement. An organizations leadership should be trustworthy and be readily available when their staff comes to them with any concerns or issues they have with the facility. This concept also coincides with putting patients first. The staff should make it there top priority to understand their patients need. A patient safety and satisfaction should be the staff main focus.
One of those organizations is the Joint Commission and another one of them is the National Committee of Quality Assurance (NCQA). These organizations are responsible for developing and improving the quality of care. The Joint Commission is responsible for trying to continually improve the health care of the public they do this by working with stakeholders and evaluating different health care organizations while encouraging them to go above and beyond in providing safe and effective care at the highest quality and value (Spath, 2014). The NCQA is responsible for developing standards that will continue to improve the quality of health care. If an organization is interested in acquiring the seal of the NCQA they must first be able to pass a rigorous and comprehensive review as well as report annually on the continued performance of the organization (About NCQA, 2014).
Information System Briefing Latoya Lewis HCS/483 February 24, 2010 Jacqueline Sommerville Information System Briefing The information system is put in place to help organizations accomplish certain tasks to help people become more efficient. It could help our healthcare facilities meet the quality and standard that our organization has put in place for us to be successful. Information systems can also improve goals for the organization. The first step to selecting an information system is to put together a team to develop a process. You have to get the perfect team together to get any task done.
The implementation of EHRs in LTC facilities or home health can manage patients care to promote improvements in the patients outcome and possible help decrease medical cost. In this forever changing healthcare industry, which stresses continuity of care, the movement to push for EHRs in LTC facilities is necessary. Review of another study stressed that the healthcare team is vital in the implementing of EHRs. The healthcare team approach is vital to the success of the EHRs and vice versa. If done effectively, care coordination puts patients at the center of the care process, encouraging, engaging as well as responsibility.
Visiting Angel nursing home strives to ensure that * The services provided incorporates evidence based, effective practices; * The care and services are appropriate to each consumer’s needs, and available when needed; * Risk to patients, providers, and staff is minimized, and errors in medication in the delivery are prevented. * A proactive sharing of the patient care plan with family and nursing home staff are respected and services are provided with sensitivity and caring. Different approaches to quality improvement are used but The Visiting Angel nursing home care approach to quality improvement is based on the following principles: * A leadership is committed to providing quality care by improving medication errors in the facility, and providing residents with more efficient, effective, and patient-centered care * Changing the organizational culture where mistakes are opportunities for improvement rather than
Not only to improve hospital efficiency and customer satisfaction at the same time, but also concerned about the status of employees. The most important communicative competence of managers, through their contagious passion and speeches, motivate staff. Good communication with employees, understand the needs of employees. Candidates need to know how to effectively motivate employees, making employees work more efficiently. Ultimately makes customer satisfaction improved, hospitals are able to earn more
1. How effective is your team / department / organisation in measuring team performance against organisational goals and objectives? The practice endeavours to provide a high quality service to meet the needs of our patients. However this must be achieved whilst maintaining a sound financial base and meeting the various legal and contractual obligations set out nationally and locally by the Department of Health and the local Primary Care Trust. The range of targets and objectives are diverse and are constantly monitored.
Mid-Columbia’s mission is to lead and act as a catalyst in promoting health for all people. They want to recognize the individual as a whole human being with different needs and to communicate a vision of health and education to upgrade the quality of life in the community environment. They believe it is important to empower people to become partners in their own healthcare. Mid-Columbia’s commitment to meet or exceed expectations of patients and to create an exceptional experience, results in industry leading levels of patient satisfaction (MCMC,