Hcs/588 Measuring Performance Standards

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Quality Improvement Report HCS/588 Measuring Performance Standards November 18, 2013 Quality Improvement Report Quality Improvement (QI) in healthcare is essential. There is always a need to improve healthcare organizations patient satisfaction as well as improving health outcomes. These improvements are the focus of management and it is the goal of management to assemble various employees within the organization to accomplish these goals. Organizations must have the personnel with the ability and insight to integrate a system that will provide distinct contributions such as a safer and effective healthcare environment (Lamb, Zimring, Chuzi, & Dutcher, July). This paper will address the foundational frameworks of QI, the various stakeholders’ definition of quality, the various roles of clinicians and patients in QI. This paper will also address why quality management is needed in health care industry, accrediting and regulatory organizations involved in QI. The Foundational Frameworks of QI The foundational framework of QI is a continuous process that focuses on multiple relationships such as implementing improvements and improvements in processes. Some areas that organizations may concentrate their improvement efforts on are the reduction of medication errors, reduction of emergency room wait times or clinical measures such as breast cancer screenings or HIV testing. Walter Shewhart developed the Plan, Do, Study Act cycle used as the basis for planning and direction performance improvement efforts (Ransom, Joshi, Nash, & Ransom, 2008). The Stakeholders Definition of Quality There are many stakeholders in a healthcare organization, each having their own perspective and measurements of quality. The board of directors may think of quality is making sure that the organization is taking
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