Hcs 451 Quality Assessment Summary

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Quality Management Assessment Summary Maria Cordero HCS/451 June 12, 2012 Lauri Rose Quality Management Within an organization quality management is a systematic and continuous process utilize to deliver products and services that can meet or exceed a customer’s expectations. However, in healthcare it has evolved over the years to address the increase demands of patient’s quality of care and services. And addressing the problems in patient outcomes. The healthcare field tends to utilize quality management to focus on the safety of patients and staff, the reduction of medical errors, and avoiding morbidity or mortality rates. To insure and improve the quality of a healthcare facility requires the entire staff to be educated on the definition…show more content…
These concepts would be leadership, putting the patient first, communication and improvement. An organizations leadership should be trustworthy and be readily available when their staff comes to them with any concerns or issues they have with the facility. This concept also coincides with putting patients first. The staff should make it there top priority to understand their patients need. A patient safety and satisfaction should be the staff main focus. This leads to the concept of communication, in order to provide these services to patients, open communication is essential. The staff must be able to understand the needs of their patients as well as understanding all of the information that is communicated to them. Making this concept crucial among the staff and management. Because without it to the facility will never be on the same page. And if a facility wants to be successful they must understand that there is always room for improvement no matter what. This concept can be achieved by providing the staff with adequate training and tools needed to preform necessary tasks. This also means keeping up with the latest trends and technologies within the healthcare field. Quality management has several terms that are utilized to describe it. Such as total quality management, performance improvement, quality improvement, and performance management. Although there are several types of names they are all relate to the…show more content…
These goals are setup to improve the quality with in Virtua hospital. Some of these goals are short term and some are long term. This ensures the facility achieves the goals they have set into place. Some of the goals are to be achieved in a short period of time while others take longer therefore requiring that they be long term. The following are some goals of Virtua hospital: Long Term 1. Facilitate the attainments of the patient’s optimal level of recovery. 2. To assist with the patient and families return home and maintaining a normal life style. 3. To provide a fair, safe, and professional business atmosphere for current and potential employees. 4. To provide organizational relationship with clients and the public in an ethical manner. 5. To provide educational opportunities within the facility for staff through an ongoing participation in professional organizations. 6. To improve the highest quality care services available through the coordinated plan of medical and nursing treatments to patients. Short term 1. To provide patient and their families information and education to deal with the stress and possible changes in their
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