501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
1.2 person centered values are important with care plans as Care planning is all about improving the lives of those who receive care. A person centered approach is fundamental to achieving high quality care, both for staff who implement care plans and for service users and their families who rely upon them. The emphasis must always be on the service user as an individual, with aspects of aspects of their unique qualities helping to inform the care plans, such as their life history, likes and dislikes, and experiences. Creating a care plan that ensures that person centred values are met will make all the difference when considering an individual’s ability to understand,
A patient safety and satisfaction should be the staff main focus. This leads to the concept of communication, in order to provide these services to patients, open communication is essential. The staff must be able to understand the needs of their patients as well as understanding all of the information that is communicated to them. Making this concept crucial among the staff and management. Because without it to the facility will never be on the same page.
The focus of training tends to be on the staff group delivering the services, to ensure that all recommendations and standards are achieved. p.d.p is important for my career, increases my employability, and helps me progress and gain promotion within my work place. As a senior member of staff, I am responsible for others: Staff, residents, visitors, etc so it is paramount that I am knowledgeable in all areas of management, Also is important for me to ensure that staff recive the training to ensure that they are aware of and follow, the current health & social care standards, legislation, and guidelines for good practice. .This will ensure a good work force are following all the same standadrs to ensure that best practices are met and a high quality of care is given to the clients, I ensure the team of staff i supervise have regular traing some that is refresher training on a yearly basisfoe example manual handling/administration of medication and the medication error policy and procedure this is one i ensure ,as i dont want any medication error but if this was to hapen, as we are only human i want to stress the importance of reporting and what the out comes are if you dont report/safe guarding which is in house and deliverd by yearly trained D.A.P.A(DESIGNATED ADULT PROTECTUON .) /health and safty training and ensure my team have read or
One big barrier that some of our professionals face is the use of vocabulary because some words we use mean something different in the patient language. With language barriers between patients is vital it is also important effects communication amongst co-workers, management, supervisor, faculty, administrative staff and most the patient’s family. Clear communication amongst all parties involved is the key to the success of health care service provided to the patient. One of the main cultural differences we face is that many patients and some employees are not fluent in the English language. There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties.
Poor communication skills within a health care setting can result in misunderstanding and faulty decisions that could adversely affect a patient’s health and well-being. (Ponte, Charles D, 2011). I honestly think that the basic elements of communication do not differ from the basic rules of health care communication that much. The basic rules in any conversation are that you have a speaker, a receiver, and feedback. In health care you have to take other things in consideration I do agree.
The basic element of effective communication differs from the basic rules of health care communication with the addition of patient care. One of the goal is that the speaker has their needs met while in health care communication it is part of the imperative of healthcare communication that the patient has their health care needs met. The goal of health care communication is the improvement in healthcare status and highly quality care. In health care words become a lifeline communication among health care workers impacts the care of patients poor communication can result in chaos especially when combine with
Merit 2: review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interaction. In health and social care environments several strategies are used to overcome barriers to effective communication, these include non-verbal communications (body language etc.) and verbal communication (e.g. addressing the service user by their name) and the use of aids to communication in the following scenarios and case study, I will review the communication strategies used. In this scenario, the two care professionals are being disrespectful to the patients by talking about them in front of them; they are showing no interest and not trying to communicate with the patients in anyway.
There are going to be new policies put into effect and because of this some of the residents will be forced to move to a different place or displaced. To make matters even worse, some of the residents have difficulty communicating, have no local family, and have not indicated that they approve the release of their medical information. The subject of this paper is to discuss the situation concerning the nursing home and the residents, and to make arrangements for these individuals, the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. Different types of communication methods used in nursing homes The health care organization used in this scenario is nursing home.